We recently worked with Nautilus to help them improve their customer experience and increase the effectiveness of their customer care organization. Since 1970, Nautilus has been a revolutionary force in the fitness world. Offering a quality product to it’s customers is only one of the organization’s goals – they are also committed to providing exemplary customer service and support. This is a challenge for many companies, and Nautilus faced the additional challenge of riding out the ripples of the 2008 recession and the impact it had on revenues and profitability.
By employing the Customer Experience Optimization approach, the team at Avtex, alongside the leaders at Nautilus, worked to identify opportunities to improve customer service.
Check out the full case study and see how Nautilus has experienced increased efficiencies across the customer contact center and how these changes have impacted the entire organization!