Despite numerous universal external hurdles, there are 10 main, internal challenges that need to be addressed in order to achieve a successful technology implementation. A word of caution for corporate executives: Mind the implementation gap. Most managers know that strategic implementation of technology projects is critical to their organizations’ high-performance objectives.
CLICK TO DOWNLOAD:
Latest posts by Andy Balgord (see all)
- Comparing the Benefits of Legacy Contact Centers Against True Engagement Hubs - December 4, 2017
- Optimizing the CX Technology Ecosystem - November 29, 2017
- Azure Disaster Recovery - November 2, 2017