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The Top 5 Characteristics of a Successful VoC Program

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A Voice of the Customer (VoC) program is necessary for any organization that wants to survive in today‚Äôs customer experience-driven world. Maximizing efforts and analyzing customers’ feedback is important to the success of this program.

  • How can your organization created a successful VoC program?
  • Strategy and customer touchpoints
  • Importance of a customer-centric program
  • and more!


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