Maintaining the high-quality interactions, or “wow” moments, of CX giants like Amazon and Zappos can be difficult. Organizations should always strive to match the experience offered by these leaders, however.
Speech analytic tools like Interaction Analyzer and Tethr can help your organization identify the amazing interactions that take place every day. These solutions help QA agents track stellar interactions, review less than optimal calls and encourage each of the factors that went into creating wow moments.
We’ll do a brief side-by-side comparison of Interaction Analyzer and Tethr based on several factors, including:
By comparing these solutions, we hope to offer you a fuller picture of speech analytics tools and give you the information you need to make an educated decision on your organization’s speech analytics efforts.
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