Citizens expect much from public sector agencies, including swift service, accurate information and consistent interactions. Meeting these expectations can be difficult, especially for agencies that field hundreds of interactions each and every day.
Join Avtex as we explore the challenges associated with correspondence management, and the strategies for overcoming them.
In this 30-minute webinar, we will address a range of topics relating to Correspondence Tracking, including:
- Strategies for identifying your agency’s unique CMS needs
- Suggestions for selecting a CRM and CMS solution
- Successful CMS implementations
- The importance of Citizen Experience
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