The process of transforming a legacy contact center into a true customer engagement hub involves an investment of money, time and effort. Failing to maintain a contact center capable of meeting the expectations of the modern customer can be just as costly. For best-in-class contact centers, the end results of transformation are most certainly worth the costs.
Latest posts by Andy Balgord (see all)
- Avtex Joins Twin-Cities Based Norwest Equity Partners (NEP) Portfolio of Business Services Companies - February 12, 2018
- CRM Special Report: Fundamental Strategy for a Pivotal Objective - January 29, 2018
- Creating Meaningful Engagements in the Financial Services Industry - January 17, 2018