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Avtex Webinar Series: Utilizing Workforce Management Solutions

By: Avtex

Managing the complexities of a contact center staff can be difficult. Fortunately, workforce management solutions, like Interaction Optimizer, offer the support administrators need to ensure that their contact centers are staffed by the right number of agents, with the right skills and level of responsibility, at all times

In this 30-minute webinar, we’ll cover a number of features and the advantages offered by Interaction Optimizer, including:

  • Accurate scheduling using historical forecast data
  • Real Time Adherence tracking
  • Schedule modifications
  • Time off planner
  • Schedule Bidding and Schedule Preferences for agents
  • Shift Trading
  • Automation, Automation, Automation


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