Avtex - Success Stories and Case Studies


	HOME CONTACT US SITE MAP CUSTOMER SIGN-IN

CONTACT CENTER AVTEX APPLICATIONS IP TELEPHONY INSTANT MESSAGING VOICEMAIL REPLACEMENT NOTIFICATIONS VIDEO CONFERENCING NETWORKING

UNIFIED COMMUNICATIONS CONTACT CENTER IP TELEPHONY MESSAGING NOTIFICATIONS NETWORK SOLUTIONS

STRATEGIC CONSULTING ASSESSMENTS DESIGN DEVELOPMENT DEPLOYMENT TRAINING SUPPORT NETWORK SOLUTIONS

TAC REQUEST NTR

PEOPLE PROCESSES PARTNERS

LOCATIONS CAREERS CONTACT US UPCOMING EVENTS SUCCESS STORIES NEWS

AVTEX CUSTOMER SUCCESS STORIES & CASE STUDIES

	Alta Resources Large Outsourcer Improve Customer Response Time and Reduces Costs Using IP-Based Communications Application The Challenge Replace existing outsourced IVR and own auto-attendant feature with a unique self-service option via speech recognition to effectively compete for new business, while increasing client retention. The Solution Customer Interaction Center® (CIC) is an all-in-one communications software suite that provides multi-channel contact center automation and enterprise IP telephony functionality for mid-size to large customer-focused and interaction-intense organizations. Alta Resources Case Study PDF
	CDS Global Magazine Subscription Fulfillment Company Uses Speech Recognition The Challenge Replace existing outsourced IVR and own auto-attendant feature with a unique self-service option via speech recognition to effectively compete for new business, while increasing client retention. The Solution Customer Interaction Center® (CIC) is an all-in-one communications software suite that provides multi-channel contact center automation and enterprise IP telephony functionality for mid-size to large customer-focused and interaction-intense organizations. CDS Global Case Study PDF
	Creative Memories Universal Queuing and IVR Help Multimational Direct Selling Firm Reduce Costs and Enhance Customer Service The Challenge Replace proprietary communications system with a system that would provide enhanced interactive voice response prompts, integrate with other databases, and provide a more efficient and flexible way for a multinational company to provide customer service. The Solution Customer Interaction Center® (CIC) is an all-in-one communications software suite that provides multi-channel contact center automation and enterprise IP telephony functionality for mid-size to large customer-focused and interaction-intense organizations. Creative Memories Case Study PDF
	Delta Dental Delta Dental Uses All-in-One IP Communications Software Suite to Cost Effectively Support Distributed Workers The Challenge Replace proprietary PBX with a cost-effective solution that would provide remote support, sophisticated IVR, ACD, and fax applications. The Solution Customer Interaction Center® (CIC) is an all-in-one communications software suite that provides multi-channel contact center automation and enterprise IP telephony functionality for mid-size to large customer-focused and interaction-intense organizations. Delta Dental Case Study PDF
	Firstmark Services Student Loan Servicing Firm Revamps Communications System The Challenge Replace proprietary multivendor PBXs, dialer, and IVR with a single-vendor system that would more cost-effectively support a smaller number of users by reducing charges associated with line usage and support while offeringsimple customization for better customer service. The Solution Customer Interaction Center® (CIC) is an all-in-one communications software suite that provides multi-channel contact center automation and enterprise IP telephony functionality for mid-size to large customer-focused and interaction-intense organizations. Firstmark Services Case Study PDF
	SPS Commerce Supply Chain Services Supplier Uses Web Self-Service and KM to Improve Customer Service and Reduce Costs The Challenge Replace existing outsourced IVR and own auto-attendant feature with a unique self-service option via speech recognition to effectively compete for new business, while increasing client retention. The Solution Customer Interaction Center® (CIC) is an all-in-one communications software suite that provides multi-channel contact center automation and enterprise IP telephony functionality for mid-size to large customer-focused and interaction-intense organizations. SPS Commerce Case Study PDF

AVTEX PRODUCTS	AVTEX SOLUTIONS	SERVICES	SUPPORT	WHY WE SUCCEED	COMPANY INFO
Contact Center AVTEX Applications IP Telephony Instant Messaging Voicemail Replacement Notifications Video Conferencing Networking	Unified Communications Contact Center IP Telephony Messaging Notifications Solutions Network Solutions	Strategic Consulting Assessments Design Development Deployment Training Support Network Solutions	TAC Request NTR	People Processes Partners	Locations Careers Contact Us Upcoming Events Success Stories News