Your Customer Experience Strategy and Technology Partner

Driven by a Passion for Customer Experience and Technology

Avtex is a full-service Customer Experience consultancy focused on helping organizations build trust with their customers. Our breadth of knowledge uniquely positions us to assist in the identification, deployment and optimization of technology platforms that support the customer journey. As a peer-recognized consulting firm, we guide organizations through the process of creating or improving CX strategies, platforms and policies.

Our Vision: Fueling Exceptional Customer Experiences
Our Mission: Using our technology know-how to enable our clients to deliver an exceptional experience to their customers.
How we do it: Leveraging our unparalleled breadth of knowledge and experience, we guide you through the process of identifying, implementing, and maintaining key strategies and technologies to drive effective Customer Experience.

The Avtex 360 Approach

Customer experiences are the result of a complex ecosystem of tools, processes and strategy. Effectively coordinating these many components requires a cohesive approach.

Avtex 360 is our strategic methodology designed to help you eliminate poor customer experiences. From initial strategic planning through management of technology, our end-to-end approach ensures support for every area of your CX efforts and every step in the customer journey.

See some of the results we’ve achieved for our clients

Our Core Values

Excellence

We help our customers be the best as we strive to be the best. We create a great experience for our customers so they can do the same for theirs.

Innovation

We push the boundaries of technology for our customers. With the Avtex 360 approach, there is a perfect solution for your next project.

Integrity

We’re honest with our clients and provide the best service. We do whatever it takes to make your project a success so you can provide the ultimate experience for your customers.

Passion

We love our customers and the work that we do! We take pride in the work we do and providing the best possible customer experience.

Our History

1972 1972
1997 1997
2003 2003
2011 2011
2012 2012
2015 2015
2016 2016
2017 2017

1972

Avtex begins business as a Customer Service Technology Company

1997

Avtex partners with Interactive Intelligence

2003

Avtex acquires Soltris

2011

Avtex merges with Inetium, adding Microsoft products to portfolio

2012

Avtex acquires CCS and Sage

2015

Avtex acquires KRP Communications, Digital Voice Systems, Inc

2016

Avtex acquires Webfortis

2017

Avtex acquires Integrated Access Solutions

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Avtex Partners

Our long-standing partnerships with leading technology vendors and service providers position us to offer the guidance your organization needs to create and manage a holistic approach to CX. We are proud to partner with industry leading vendors, including:

As a Microsoft Gold Certified and Managed Partner, Avtex works closely with local Microsoft Districts to deliver complete solutions to our mutual customers. Avtex helps Microsoft to improve its products and services through our participation in early technology adoption programs and advisory committees. This partnership enables Avtex to help our customers plan for their future technology needs.

Genesys, (also known as Genesys Telecommunications Laboratories, Inc.), is a company that sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and on-premises software. Genesys is headquartered in Daly City, California and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. The company was founded in 1990 and was most recently acquired by Permira Funds and Technology Crossover Ventures in February 2012. Paul Segre has led the company since 2007. In February 2015, the company announced its 2014 revenue of $850 million.

Additional Valued Partners