Oracle Service Cloud combines web, social tools, and contact center experiences for a unified, cross-channel service solution in Oracle Cloud, enabling organizations to increase sales and customer acquisition, build trust and strengthen relationships, and reduce costs and effort. The Oracle Service Cloud enterprise platform provides transparent reliability, unmatched security, and successful delivery of the mission-critical Customer Service and Support. Since 2010, Avtex’s Gold Partnership with Oracle brings a unique, combined capability for CX consulting, Cloud Service and Contact Center implementation, integration and support.
Sitecore is a global software company committed to developing products that solve real world problems and deliver demonstrable results. Their customer experience management platform combines proven web content management with customer intelligence to create a single view of a customer that drives meaningful interactions, increases conversions and builds lifetime customers.
Contact Center Partnerships
Mattersight is a leader in enterprise analytics for customer-employee interactions. They capture, analyze, and create insight from unstructured “big data” phone conversations, emails, chat, employee desktop activity and other types of interactions to drive significant business value. Their SaaS delivery model combines powerful analytics with innovative solutions so that clients achieve returns ranging from 3X to 10X the monthly user fee.
ComputerTalk’s ice Contact Center is a Lync 2010 and Lync 2013 qualified all-in-one contact center that runs as a native part of the Lync topology. It enables organizations to bring Lync unified communications to their contact centers, and to extend the power of contact center applications to the rest of the enterprise.
Virtual Hold helps customers and companies enjoy a positive interaction and reinforce their relationships. Customer experience is the number one priority. Agents have the availability to drive meaningful, proactive customer engagements – authentic conversations that yield customer satisfaction, lasting loyalty, and operational efficiency.
Microsoft Dynamics Partnerships
Scribe Software Company provides cost-effective, no-coding data migration and integration solutions for Microsoft Dynamics business applications. Scribe solutions are simple to configure and provide ease of modification as business processes change.
ClickDimensions Email Marketing and Marketing Automation for Microsoft Dynamics CRM empowers marketers to generate and qualify high quality leads while providing sales the ability to prioritize the best leads and opportunities. Providing Email Marketing, Web Tracking, Lead Scoring, Social Discovery, Form Capture, Surveys, Landing Pages, Nurture Marketing, Subscription Management, Campaign Tracking and more, ClickDimensions allows organizations to discover who is interested in their products, quantify their level of interest and take the appropriate actions.
Sitefinity, a division of Telerik, empowers businesses to deliver personalized, responsive web experiences which engage, convert and retain customers. Sitefinity is the most modern .NET web content management platform available on the market today. Developers and designers love creating applications on Sitefinity using the latest technologies like responsive design and ASP.NET MVC. Online business professionals and marketers appreciate Sitefinity’s focus on ease of use, end-user adoption and metrics-based improvement of the online experiences the platform powers. Sitefinity’s thousands of global customers benefit from parent company Telerik's extensive experience in both web content management and web application development.
Microsoft SharePoint Partnerships
Nintex is a leading global innovator of software products that extend Microsoft SharePoint technology. The company focuses on building software that bridges the gap between that which can be bought from Microsoft today and common functionality requested by customers – with a passionate commitment to innovation and user experience. As a Microsoft Gold Partner, Nintex aligns with Microsoft’s strategic and architectural direction to ensure that Nintex and Microsoft products work in harmony, both today and into the future.
Headquartered in St. Louis, Missouri, Knowledge Lake is the market leader in Microsoft SharePoint ECM products and solutions. KnowledgeLake is a three-time Microsoft Partner of the Year award winner and is recognized as the founder of the SharePoint document imaging marketplace in 2003. Equity funded by PFU Ltd. (a wholly owned subsidiary of Fujitsu Ltd.), KnowledgeLake is a strong, stable and global company with currently over 2 million licensed users in 35 countries. KnowledgeLake is entirely focused on building a rich company culture where employee and customer satisfaction are its highest priority.
Insite Software is a leading provider of B2B and B2C ecommerce platforms and shipping solutions, serving more than 900 customers, design agencies and .NET development firms across the globe. Insite offers ecommerce solutions for companies at all stages of adoption and addresses the unique needs of B2B and B2C sites.
Avtex is one of DELL/Compellent’s first authorized business partners and has over 5 years of experience architecting and implementing highly scalable, virtualized storage architectures.
Avtex is an Enterprise partner with NexSan, specializing in integrating their low cost, high capacity SAN offerings.
UC & Infrastructure Partnerships
Headsets are widely used in many Fortune 500 corporations and have been featured in numerous films and high profile events, including the historic "One small step for man" transmission from the moon in 1969. Plantronics offers mobile headsets to address the cordless and mobile phone market, next-generation computer audio headset products for computer applications and corded and cordless headsets and systems for the office, small office/home office and contact centers.
Companies choose Polycom for solutions that enable their geographically dispersed workforces to communicate and collaborate more effectively and productively over distances. Using Polycom telepresence, video, and voice solutions and services, people connect and collaborate from their desktops, meeting rooms, class rooms, and mobile settings. Since its inception in 1990, Polycom has evolved to become the worldwide leader in market share for best in unified collaboration solutions that help organizations meet both productivity and cost containment challenges.
Sonus is a leader in IP networking with proven expertise in delivering secure, reliable and scalable next-generation infrastructure and subscriber solutions. With customers in over 50 countries across the globe and over a decade of experience in transforming networks to IP, Sonus has enabled service providers and enterprises to capture and retain users and generate significant ROI. Sonus products include session border controllers, policy/routing servers, subscriber feature servers and media and signaling gateways. Sonus products are supported by a global services team with experience in design, deployment and maintenance of some of the world’s largest and most complex IP networks.
Audio Codes designs, manufactures and sells advanced Voice over IP and converged VoIP and Data networking products and applications to Service Providers and Enterprises. AudioCodes’ products are deployed globally in IP, Mobile, Cable, and Broadband Access networks, as well as small, medium and large Enterprises. The company provides a diverse range of innovative, cost-effective products for converged VoIP and Data networks including Media Gateways, Multi-Service Business Gateways, Residential Gateways, IP Phones, Media Servers, Session Border Controllers (SBC), Security Gateways and Value Added Applications.
PathSolutions’ network performance management software solutions for VoIP and data networks are ready to go right out-of-the-box, acting as a network’s eyes and ears. The health and performance of every device and link in a network is continuously monitored and problems are quickly diagnosed, making network resources more productive and efficient. PathSolutions is a U.S. based company headquartered in Santa Clara, CA.
Jabra continues to build on its standing as one of the world’s leading and fastest growing suppliers of hands-free communications solutions. With 1,100 employees and sales offices around the world, GN develops, manufactures and markets a broad range of wireless headsets for mobile users and both wireless and corded headsets for contact center and office-based users. GN’s business activities also include its original equipment manufacturing (OEM) business to a wide range of global customers including mobile phone, PC and PDA manufacturers.