Posts by Andy Balgord

Azure Disaster Recovery

Most businesses think that Disaster Recovery is something that is unattainable due to the added cost, infrastucture, and management associated with it. But Disaster Recovery IS attainable, and at a fraction of the cost it would take to maintain an additional data center. Join Avtex as we discuss how Disaster Recovery as a Service can help your business stay true to your existing Service Level Agreements, and save you money since you are only paying for storage and management. In this 30-minute webinar, we will address a range of topics relating to Azure Disaster Recovery: What happens at time of
Read More

Strategies for Effective Correspondence Tracking and Management

Webinar Overview: Citizens expect much from public sector agencies, including swift service, accurate information and consistent interactions. Meeting these expectations can be difficult, especially for agencies that field hundreds of interactions each and every day. Join Avtex as we explore the challenges associated with correspondence management, and the strategies for overcoming them. In this 30-minute webinar, we will address a range of topics relating to Correspondence Tracking, including: Strategies for identifying your agency’s unique CMS needs Suggestions for selecting a CRM and CMS solution Successful CMS implementations The importance of Citizen Experience
Read More

Highlights from the Avtex Experience Summit

Highlights from the Avtex Experience Summit With the inaugural Experience Summit in the books, we thought we’d share some highlights and key takeaways from the event. If you missed out on the Experience Summit, don’t worry – there’ll be many more opportunities to connect with Avtex team members and fellow CX professionals in the future. Who knows? Maybe you’ll have the chance to attend next year’s Experience Summit. Robb Best Knows the Human Mind The event’s keynote speaker, Robb Best, was impressive to say the least. Robb’s personable approach to the complex topic of brain science kept the crowd completely
Read More

Exploring the Potential of Bots and AI on the Modern Organization

Webinar Overview: Join Avtex as we explore the potential impact the use of bots and artificial intelligence can have on your organization and your Customer Experience efforts. During the 30-minute webinar, we’ll review potential use cases for bots, including: Using bots to support chat Q&A on your website Using bots to gather and feed information into Microsoft Dynamics Using bots to support a knowledge base back end Using bots to begin a conversation and route to appropriate representatives
Read More

Interaction Analyzer and Tethr – a Side-by-Side Comparison

Webinar Overview: Maintaining the high-quality interactions, or “wow” moments, of CX giants like Amazon and Zappos can be difficult. Organizations should always strive to match the experience offered by these leaders, however. Speech analytic tools like Interaction Analyzer and Tethr can help your organization identify the amazing interactions that take place every day. These solutions help QA agents track stellar interactions, review less than optimal calls and encourage each of the factors that went into creating wow moments. We’ll do a brief side-by-side comparison of Interaction Analyzer and Tethr based on several factors, including: Price Features Reporting By comparing these
Read More

Drive Revenue with Great Customer Experience – Part 3

Make the Case for Investing in Your Organization’s Customer Experience In its recent report, Drive Revenue with Great Customer Experience, 2017, Forrester offers a wide range of valuable advice on how to make the case for investing in your organization’s CX. According to the report, it may be helpful to: Seize the opportunity for your brand: Understanding the relationship between CX and revenue for an industry is a good start. But Forrester found that the CX-revenue relationship for individual brands often differs from the relationship at the industry level. The distribution of CX Index scores within a company can differ,
Read More