Christine Pavalon serves as the Vice President of Sales CX Engage at Avtex. Christine brings more than 20 years of successful sales experience to her role and is adept at building high functioning sales teams with strong new business acquisition results. She is currently nominated as Women Sales Leader of the year by WISA and has been featured on the cover of Top Sales World Magazine for her past sales success. Self-described as scrappy and high hustle in nature, she and her team strive to learn about their client and prospects needs and pain points and work to provide the best fit for immediate impact. Christine is a born and raised Illinois native, and attended school at Southern Illinois University. Christine is passionate about supporting the community and serves as a Partner with Legacy Collective while supporting United World Missions and many other service bound organizations.
With Legal Case Tracker, you have anywhere-access to legal case records via an Internet browser. A user-friendly business process design and automation control panel streamlines tasks with automated reminders and notifications. LCT makes it easy to manage all the activities needed to successfully process a legal case load for a government agency. With the ability to easily configure the legal activities to match your process and vocabulary, LCT provides a user-friendly way to managing your cases across your organization.
Correspondence Tracker makes it easy to manage a high volume of inbound and outbound correspondence between a government agency and constituents. Streamlined data capture, robust search functionality and customizable notifications make it easy to track and access correspondence and ensure timely responses.
The Constituent Management system allows State, County and Local agencies to track relationships between constituents, elected officials, board members, and interest groups.
The Public Records Tracker (PRT) solution enables government agencies at the federal, state, or local level to manage citizen requests for public records from start to finish. Powered by Dynamics CRM, PRT is the first SaaS (Software of Service) solution to provide government departments and agencies across the country with a low-cost web-based solution that has all the functionality needed to meet state and federal FOIA/PRA compliance requirements.
The Equal Employment Opportunity Tracker allows Agencies to track and manage EEO complaints as well as reasonable accommodation requests.
The Grants Managements solution is the ideal solution for any agency or organization that awards grants. Grants Management Solution is a reliable and easy to use yet can be quickly tailored to handle the specific needs of program managers and administrators. Grants Management has many modules which handle intake, prioritizations, review, disbursement, progress reporting and analysis for grant making.
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Avtex Virtual Assistant, or ava, makes it easy to conduct business on the road. ava acts as your own personal assistant, giving you access to Microsoft Dynamics data hands-free, anywhere in the world. Call a customer, track information or add a contact without interrupting the normal flow of your work day.
Microsoft and Avtex have engineered Microsoft Dynamics CRM into the Apple Watch. Now you can take the power of Microsoft Dynamics CRM and your connected wrist device (via the Apple Watch) and perform key functions, including creating a service ticket, finding information and checking the status of an account.
PowerCommand Cloud provides a data link between Cummins generators and end users, allowing for real-time monitoring of unit performance, maintenance data and more. Users are given graphical data on power output, fuel level, historical performance data and more.
AthleteTracker provides real-time updates on the progress of runners participating in distance races, allowing family and friends to track runners as they progress through a race. Accessible via smartphone, tablet or computer, AthleteTracker makes it easy to follow a runner’s progress on race day.
Avtex makes it easy to manage contacts with prospective and current students, alumni, faculty, benefactors and corporate partners. Leveraging the power of Microsoft Dynamics 365, we’ve developed a comprehensive solution to manage and record interactions, view key information and chart trends, all in an effort to help you streamline inbound and outbound communication for every department across your institution.
Avtex takes the pain out of creating a custom student self-service portal by helping your teams create scalable ways to manage content and engage a digital student base. Leveraging the power of the Microsoft’s Dynamics 365 Knowledge Management platform, we create custom portals that enable knowledge transfer, access to campus services and other functions today’s students have come to expect.
The Corporate Engagement Solution from Avtex makes it easy to develop and manage relationships between your educational institution and corporate partners. From perspective projects to engaged organizations, this single pane of glass view into the history of the relationship, key players and in-flight opportunities provides the right context for you and your organization to be successful.
The Student Admissions Management Solution from Avtex makes it easy to create an impactful web experience for prospective students. The solution offers the back-end administration support your organization needs to manage every student admission application in an intuitive way. Create a truly customized application process available for students on all devices.
BidWin makes it easy to manage sales opportunities and relationships with public entities by providing efficient access to information, support and resources throughout the business development process. Built on Microsoft’s Government Cloud platform, BidWin offers a number of tools for tracking and engaging prospective buyers including pre-sales relationship tracking, spending and risk analysis, win/loss analysis and more.
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A flexible and robust bank-by-phone solution supporting both touch-tone and speech recognition options, including natural language shortcuts for the most common banking transactions like transfers, payments, and balance inquiries.
Smart Info authenticates members and plays real-time account transaction history to the member, while the member is waiting in queue. It also can route members to a collections queue before or instead of the member services queue if they are found to be delinquent or past due. All of these result in a 20% + reduction in member service queue calls which frees agents to focus on improving the member experience and cross-selling opportunities to other callers.
Pre-filled screen of a core system’s application based on the member authentication criteria gathered during the first part of the member’s call, saving approximately 20-40 seconds per call. It also can route members to a collections queue before or instead of the member services queue if they are found to be delinquent or past due.
Smart Video provides the ability to route a member video request to the next available agent with necessary skill requirements. This allows the credit union to provide the same level of SLAs and reporting and monitoring for video as it would for member phone calls.
Description
InteractionSync for PureCloud integrates your PureCloud implementation with your Microsoft Dynamics 365 applications, linking all of your organization’s communications with the power of Dynamics 365.
The reduced-footprint PureCloud client resides on a sidebar of your Dynamics 365 layout and can handle around 85% of most agent-related actions. But if the need arises to leverage the full functionality of PureCloud, you can simply slide out the entire PureCloud client page, right inside of Dynamics.
While the interface is one of the most visible features of InteractionSync for PureCloud, the real power comes from the automated screen pop and activity creation that’s built underneath it. InteractionSync will intelligently search Dynamics 365 for the proper contact, lead, or account to pop. Once the interaction is started, InteractionSync will automatically create an activity in Dynamics 365 and associate it to whatever record you want it to.
It’s simple, intuitive, and can be installed into your Dynamics 365 organization in less than 15 minutes! If you’d like to take a sneak peek take a look at the video.
Description
CloudArch is comprised of numerous add-ons to the PureCloud for Salesforce solution allow you to get even more value of your investments. Both PureCloud and Salesforce are extremely flexible web-based solutions which allow for numerous possibilities to bring the platforms together. This Salesforce Solution package includes the following capabilities.
Full PureCloud View
Embed the full PureCloud client as an additional console component with the Service Cloud console. This allows agents and supervisors to easily access the full PureCloud client for features which are not embedded within the PureCloud for Salesforce minimal interface.
Interaction Details Access
PureCloud for Salesforce logs every interaction managed by an agent. With CloudArch, the PureCloud Interaction Details view can be opened as a tab in the Service Cloud console view providing direct access to the interaction recording, interaction details and evaluations. This provides quick access for agents and supervisors with previous customer engagements.
Description
View and analyze important trends occuring within your PureCloud environment using the Power BI Connector for PureCloud.
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The Solution Includes:
Description
With Survey Comment Transcriber from Avtex you can turn those recorded comments in text that can be easily searched and read, as opposed to having to listening to them all. The transcriptions are saved as an attribute on the survey to make it easy to keep them associated.
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Melissa provides up-to-date, trusted, reliable information to companies that depend on quality data. If you subscribe to Melissa, you can now use that information to include more information about people who call your organization.
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Description
Avtex can help you evolve your customer experience capabilities through chatbot technology that utilizes the Microsoft Bot Framework and Cortana intelligent services. In situations where customers want to simply provide or discover information, a chatbot can typically handle those tasks without requiring a person to interact directly. When tasks like information gathering are required to give context to customer interactions, a chatbot can add efficiency by stepping in until the situation requires the attention of an actual person. Avtex has developed different features that you can use separately or together to create a unique chatbot experience.
Avtex has created a chatbot feature set that can consist of specific capabilities that you might want to add to your customer experience strategy:
A customizable look and feel. You can inject the chatbot into your website in a way that makes sense for the product or service you’re delivering.
Fraud detection and prevention designed to save Credit Unions hundreds of thousands of dollars annually. Smart Track makes it easy for your agents to immediately detect when fraudsters are trying to use social engineering techniques to hack into your member’s accounts.
When a customer hangs up it’s an opportunity that’s lost. Stay on top of each abandoned call as they occur with the Abandoned Call Processor from Avtex. With the Abandoned Call Processor you can generate email alerts, automatic callbacks, or write them to a flat file that can serve as a daily report containing all of your abandoned call information including the phone number, the workgroup queue the call was on, the wait time, the wait reason, and the Interaction ID in case you want to explore them further.
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Description
There are times when you need to change a prompt in Interaction Attendant, but may not have access to the server or Attendant installed on your workstation. With Prompt Recorder by Avtex, you can now create new or update existing prompts from your phone. You can also dial directly into Interaction Attendant and record your prompts. Having this capability makes it easy to allow voice talent to make new prompts without giving out access to sensitive IVR configurations.
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Description
When a recording needs to be transcribed, the result from the transcription service will be associated with the recording in the Interaction Recorder database. Once complete, you can simply search on keywords or phrases you’re looking for to find recordings that meet your criteria.
Included Features:
Transcription of your recordings -Transforms your Interaction Recorder recordings into text transcriptions. The transcriptions can be searched within ICBM.
Policy-based Selection -With standard Interaction Recorder policies, you can automatically select which recordings get transcribed.
Description
With SimpleConference by Avtex, this can be a reality. Simply associate an Attendant profile with the bridge number(s), and callers will be joined to the appropriate bridge.
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Description
With the Holiday Message Changer from Avtex, you now have the ability to have these message changes happen automatically. Schedule all of your holiday schedules and play a special greeting for each one without having to change Interaction Attendant each time.
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Finding the time and place to listen to all of your voicemails can be challenging. With Voicemail Transcription from Avtex, you can now read your voicemail messages along with your other email messages. You still have the option of listening to the message if needed.
Description
Read your voicemail anywhere
Description:
Now you can add the ability to change the status of a user on inbound and outbound calls with the Change Status Handler from Avtex. Choose different status messages for non-ACD calls. When a user receives a call, their status will change to what is configured, and change back once the call completes. The status is set when the user makes or receives a call and is reset when they disconnect the call. Configure users for automatic status changes through Role or Workgroup membership.
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Fraud detection and prevention designed to save Credit Unions hundreds of thousands of dollars annually. Smart Track makes it easy for your agents to immediately detect when fraudsters are trying to use social engineering techniques to hack into your members’ accounts.
