MINNEAPOLIS, MN – July 16, 2012 – Avtex, a provider of integrated interaction solutions, announced today it recently won three awards at Interactions 2012, the annual customer and partner conference hosted by Interactive Intelligence, a global provider of unified IP business communications solutions.
Avtex took home the following three awards recognizing them for customer support, innovation and marketing.
- Support Partner of the Year –Awarded to the partner with the preeminent customer support organization who consistently delivers premium support to customers worldwide.
- • Leading Edge Partner of the Year – Recognizes the partner who has demonstrated innovative solutions integrating the technologies from Interactive Intelligence with other platforms such as Microsoft.
- • Marketing Partner of the Year – Given to the partner who has executed the most effective and innovative marketing campaigns.
“These awards represent the full breadth and depth of our capabilities as an organization,” said Owen Robinson, Vice President of Contact Center Solutions for Avtex. “At Avtex we work hard to continually refine our processes with the goal of delivering world-class support to our customers. We also strive to break new ground by innovating new ways for our clients to interact with their customers through technologies such as video and social media.”
“As a multiple award-winner this year, Avtex has clearly shown its ability to give our joint customers tailored solutions that maximize their investment,” said Interactive Intelligence vice president of sales, Paul Weber.
A long-time Interactive Intelligence Platinum Elite Partner, Avtex is unique in the Interactive Intelligence partner community with its strong focus on delivering contact center solutions that integrate with popular platforms from Microsoft including Dynamics CRM, SharePoint and Lync. The awards come on the heels of Avtex’s recent announcement of being named the 2012 Microsoft Communications Technology Partner of the Year.
Avtex provides sales, deployment and support of the Interactive Intelligence flagship product, Customer Interaction Center™ (CIC). CIC, which can be deployed on-premise or via the cloud, is an all-in-one IP communications software suite that provides multichannel contact center automation, unified communications, and business process automation functionality for mid-size to large organizations. CIC’s unique single-platform, open architecture was designed to eliminate the cost and complexity introduced by multipoint products.
Avtex, a Pohlad Family Company, is a provider of customer experience solutions that enable businesses to optimize interactions with their customers, employees, partners and prospects through communication and collaboration technologies. As a Microsoft Certified Gold Partner™ and Interactive Intelligence Platinum Elite Partner™, Avtex has deep capabilities in contact center, UC, CRM, portals and collaboration, notification, infrastructure solutions and application development. Avtex has over 1,200 customers in seven countries with offices located across the country. Find out more about Avtex online at www.avtex.com or follow Avtex on Twitter at www.twitter.com/avtex.