Private Technology Training Classes

Avtex has provided company specific private Genesys PureCloud, product training for many years through project implementations and upgrades or as supplemental training. Our private training courses have concrete planned Syllabi, but each can be customized to meet your unique business needs and provide the best training experience for your team.

Private training courses are offered online or on-site, making it easy to schedule a session to fit your organization’s needs.

Complete the form below for more information regarding specific courses.

Available Private Training Courses

wdt_ID Course Title Number Course Description Product Delivery Method Target Audience
1 Interaction Desktop: Contact Center Agent - TTT Onsite 1000-19 ​Learn the basics and advanced features of Interaction Desktop for managing personal interactions, voicemail, faxing as well as multi-media ACD interactions​​​. This course provides guidance on how to access and set up your PureConnect environment for tra PureConnect Onsite Classroom Trainer
2 Interaction Desktop: Contact Center Agent - Onsite 1001-10 ​Learn the basics and advanced features of Interaction Desktop for managing personal interactions, voicemail, faxing as well as multi-media ACD interactions​​​. ​​​ PureConnect Onsite Classroom End User
3 Interaction Desktop: Business User - TTT Onsite 1002-19 ​Learn the basics and advanced features of Interaction Desktop for managing personal interactions, voicemail, faxing. This course provides guidance on how to access and set up your PureConnect environment for training business users. ​​ PureConnect Onsite Classroom Trainer
4 Interaction Desktop: Business User - Onsite 1003-10 Learn the basics and advanced features of Interaction Desktop for managing personal interactions, voicemail, and desktop faxing.​​​ PureConnect Onsite Classroom End User
5 Interaction Desktop: Upgrade from .NET Client for Agents -TTT Online 1004-29 ​​​​​Learn the differences between the .NET Client and Interaction Desktop for business users and contact center agents.​​ PureConnect Online Instructor Led Trainer
6 Interaction Desktop: Upgrade from .NET Client for Business Users -TTT Online 1005-29 Learn the differences between the .NET Client and Interaction Desktop for business users.​​​​​​ PureConnect Online Instructor Led Trainer
7 Interaction Connect: Contact Center Agents - TTT Onsite 1006-19 Learn the basics and advanced features of Interaction Connect for managing personal interactions, as well as multi-media ACD interactions​​​​. This course provides guidance on how to access and set up your PureConnect environment for training agents. PureConnect Onsite Classroom Trainer
8 CIC for Salesforce - Onsite 1007-10 ​Learn the basics and advanced features of the CIC for Salesforce client interface for managing direct calls and multi-media ACD interactions​​​​.​ PureConnect Onsite Classroom End User
9 CIC for Salesforce - TTT Onsite 1007-19 Learn the basics and advanced features of the CIC for Salesforce client interface for managing direct calls and multi-media ACD interactions​​​​.​ This course provides guidance on how to access and set up your PureConnect environment for training users. PureConnect Onsite Classroom Trainer
10 CIC for Salesforce - Online 1007-20 Learn the basics and advanced features of the CIC for Salesforce client interface for managing direct calls and multi-media ACD interactions​​​​.​ PureConnect Online Instructor Led End User
Product Delivery Method Target Audience