InteractionSync for PureCloud
Description
InteractionSync for PureCloud integrates your PureCloud implementation with your Microsoft Dynamics 365 applications, linking all of your organization’s communications with the power of Dynamics 365.
The reduced-footprint PureCloud client resides on a sidebar of your Dynamics 365 layout and can handle around 85% of most agent-related actions. But if the need arises to leverage the full functionality of PureCloud, you can simply slide out the entire PureCloud client page, right inside of Dynamics.
While the interface is one of the most visible features of InteractionSync for PureCloud, the real power comes from the automated screen pop and activity creation that’s built underneath it. InteractionSync will intelligently search Dynamics 365 for the proper contact, lead, or account to pop. Once the interaction is started, InteractionSync will automatically create an activity in Dynamics 365 and associate it to whatever record you want it to.
It’s simple, intuitive, and can be installed into your Dynamics 365 organization in less than 15 minutes! If you’d like to take a sneak peek take a look at the video.
