Updates from Avtex Our CX Strategy and Technology Blog Filter - AllContact CenterCustomer EngagementCustomer ExperienceApp DevelopmentManaged ServicesBusiness Productivity Avtex Achieves the 2017/2018 Inner Circle for Microsoft Dynamics Avtex Joins Microsoft’s Azure Government Services in the Cloud Solution Provider Program Exploring the Fundamentals of Patient Experience Building a Comprehensive Approach to Patient Experience Patient Experience Technologies and Best Practices Avtex Acquires Integrated Access Solutions The Impact of Video in the Financial Services Industry How does Social Media Utilization Impact the Financial Services Industry? The Impact of Personalization in the Financial Services Industry The Future of Financial Services in the Expectation Economy Avtex Achieves Type II AICPA Service Organization Control (SOC) Compliance Kurt Schroeder Joins Avtex as Chief Experience Officer The Correspondence Management Conundrum – Part 3 Avtex Hires Chief Experience Officer Explore the Power of the Microsoft Cloud Enjoy the Best of Parature within the Microsoft Ecosystem The Correspondence Management Conundrum – Part 2 The Correspondence Management Conundrum – Part 1 Address Potential Security Vulnerabilities Within Your Telephony System Mind the Gap: Overcoming the Top 10 Adversities of Technology Implementations Exploring the Fundamentals of Patient Experience Top 11 SharePoint branding requests Connecting Microsoft Dynamics 365 with Power BI Microsoft Dynamics 365 Content Power Pack for Power BI Brand Experience and Customer Experience: Lady Gaga Brand Experience and Customer Experience: Bonus Experience Architecture Example Brand Experience and Customer Experience: Design, Operations and Service Brand Experience and Customer Experience: IKEA Brand Experience and Customer Experience: Pirch Brand Experience and Customer Experience: Toms Shoes Patient Experience Technologies An Introduction to Microsoft Teams CX Musings Business Intelligence (BI), and how can you use it to benefit your organization? ESS - Do You Offer the Support Your Employees Deserve? What's New in Office 365 The Integrated Customer Experience Successful CRM Integration Examples What's New in Dynamics 2016 CIC Product Roadmap Overview Avtex Offers Full Service Azure AD Connect Upgrade Support Extending PureCloud with API Incentivized reviews and biased data What does “Omnichannel” mean? Why Is PureCloud Different What does "Omnichannel" mean? What Is Contact Center In The Cloud PureCloud Engage Recent CX musings... PureCloud - C3 What the buzz is all about Going From Prem To Cloud How Do You Measure Customer Experience Fabric Creating a Better Experience for the Provider and the Patient Top Impacts to the Success of CRM Implementations What is the ROI of Customer Experience? CRM 2015 - Automatically Switching the Business Process Flow Preventing Plugin Recursion Improving Migration Performance Do You Offer the Support Your Employees Deserve? Creating a Bootstrap Carousel in SharePoint Generate and download an iCal event in SharePoint Is Your IVR Old and Tired? Does Your CRM Support Rising Customer Expectations? Avtex PureCloud Quickstart Using the Scribe Web Services Adapter Workflow Processes Execute Twice Mail Merge In Dynamics CRM 2015 Tips for a Successful CRM Migration Yammer activation for the masses of Office 365 customers - whether you like it or not. Webinar: What is Contact Center in the Cloud? Assessing Client Readiness When Making the Transition to Microsoft Office 365 Nautilus Case Study It's a New Year... are you easy to do business with? Avtex InteractionSync streamlines contact center logistics CRM's Role in the Customer Care Process: Capturing Information & Streamlining Interactions About the PureCloud Platform CRM's Role in the Customer Care Process: Delivering Data When Needed What is Customer Care? PureCloud: What is the Buzz all About? Compliance and Security Factors to Address When Migrating to Office 365 Magic Quadrant for Contact Center as a Service What Makes a Good Customer Experience Employee? What is Journey Mapping? Office 365 - Are You Distracted by Shiny Things? Top Ten Reasons to Attend Avtex's Engage 2015 How Can you Maximize the Effectiveness of your Voice of the Customer Program? CRM as the Funnel for Customer Data The Consumer of Tomorrow FCC Ruling on TCPA How does InteractionSync Increase Agent Precision? Using Surveys Beyond Just Measurement (How to achieve ROI in real time) Investing in the Future with CX A Recap of CXPA's Insight Exchange 2015 How to Maximize the Reporting of Voice of the Customer (VoC) Program Insights SharePoint 2013 April Update Unable to Install on Service Pack 1 Issue Did You Know - InfoPath Is Going Away? Office 365 Roadmap Office 365 and Confusion Around Groups SharePoint 2013: Generate dynamic content using XSLT and a comma-delimited string Social Media and Your Organization: Are You Easy to do Business With? Save Money by Transitioning to a Hosted Lync Voice Environment Key Traits of an Effective CRM Bootstrap radio buttons and checkboxes in columns, with contextual text fields Drag and drop sorting of table rows in priority order Clickable labels that highlight when selected Database bloat, Asyncoperation (System Job) Maintenance, and Dynamics CRM Online Are You Easy to Do Business With? SharePoint and protocol-relative URLs CX and UX - A Marriage Made in Heaven Azure Active Directory Sync Released to GA - Multi Forest Sync Supported What is Office 365? Red Wing Shoe Company Makes Great Strides with Office 365 Even Butlers Know the Value of Exceptional Customer Experience Are you starting with the Customer Experience? How does your Mobile Strategy support your Customer Experience? SharePoint Online Feature Set Still Think You Can't Afford a CX Strategy? How objective is your Voice of the Customer data? Technology can either bring you closer to the customer or send you farther adrift, farther away from the people you’re striving to serve Export terms in term set via JavaScript & Script Part CX: What's Your Next Move? Recreating tile view using Display Templates Announcement Tiles Accessing SharePoint Online Content Through QR Codes Connecting to On Premises via PowerBI in the cloud Sharing in SharePoint 2013 .Clone() or –Clone, that is the question Geolocation in WordPress 2014 Top Initiatives in Customer Experience (CX) jQuery in edit mode in SharePoint 2013 Adding a custom control to a SharePoint 2013 master page Custom Announcement display in SharePoint Installing Sitecore on Windows 8.1, with IIS 8.5 and VS 2012 Custom promo boxes in SharePoint 2013 Multi-Channel vs Cross-Channel Preview of CRM 2013 Stats... motivation or not? Windows Server Update Issues with SharePoint SharePoint 2013 and Project Management - MN Project Users Group Presentation The beginnings of evangelism Three Lessons on CX We Can Learn From Nurses Breaking down contact center interactions - which system is primary? Do you "think" you know your customer? Concierge Service driven by Customer Experience Optimization Making Memories and My Hair... What both of these topics have to do with Customer Experience. SharePoint 2013 and the New Visual Best Bets Flexibility, Respect and Fishbowls Remove default text styles from SharePoint 2010 dropdowns Customer Experience - Not Just a Front Line Initiative It is time to get serious about CX! BYOD without UC = chaos Customize a WordPress RSS feed CSS: Weird inline-block behavior Bug fix: putting a background image on a table row SharePoint Conference 2012 – User Profile for SharePoint 2013 SharePoint Conference 2012 - Advanced Dashboard Creation Using Excel, Excel Services, PerformancePoint and Apps for Office SharePoint Conference 2012 – Search Driven Web Sites and Cross Site Publishing with SharePoint 2013 avtex x Dress-Lace French Connection Tie Waist Lace Dress with Cap Sleeves SharePoint Conference 2012 – SharePoint 2013 Performance and Capacity Management An example of SharePoint responsive design SharePoint Conference 2012 – Office Web Apps Server and SharePoint 2013 SharePoint Conference 2012 – PowerShell 3.0 for SharePoint SharePoint Conference 2012 – Day 1 Recap SharePoint Conference 2012 – SharePoint 2013 Workflow SharePoint Conference 2012 – Customizing the Search Experience SharePoint Apps SharePoint Conference 2012 – Search Architecture SharePoint Conference 2012 – SharePoint 2013 Upgrade Overview SharePoint Conference 2012 – What’s new for IT Pro’s SharePoint Conference 2012 – Keynote SharePoint Conference 2012 – Keynote Overview SharePoint Conference 2012 – The Calm Before the Storm SharePoint 2013 IT Pro Certifications The All-in-One Distinction Remote SIP Phones and the New Interaction SIP Bridge Hosted vs. Premise for your Contact Center Concurrent vs Named Users in a Hosted Contact Center DR or BC...that is the question CIC 4.0 SU2 New Feautures Windows 8 RTM and CRM 2011 Responsive design and server-side code SharePoint 2013 now available to the public Responsive, CSS-only faux tables avtex x dresshead white lace bodycon fit dress TechFuse Recap–SharePoint No-Code Application Content Query Web Part 2010 with Custom Style and Slots SharePoint and SSRS Better Together #SPSTC recap PowerShell: An administrator’s best friend #SPSTC recap avtex.com x Dress-Lace Laser Cut Skater Lace Dress CRM Performance Optimization Elusive Secure Store Service Error 7557 SQL 2012 is here Move your Silverlight skills to the web with KnockoutJS Opened web FTW! How I used opened web APIs and standards to build a beautiful HTML5 web app Dynamics CRM Anywhere SharePoint Productivity Hub–In Depth SharePoint 2010 Newsfeed security trimming Excel Services Application Communication Error–Event ID 5221 5240 5231 SharePoint 2010 Site Templates Training Your SharePoint Site Owner
Filter - AllContact CenterCustomer EngagementCustomer ExperienceApp DevelopmentManaged ServicesBusiness Productivity Avtex Achieves the 2017/2018 Inner Circle for Microsoft Dynamics Avtex Joins Microsoft’s Azure Government Services in the Cloud Solution Provider Program Exploring the Fundamentals of Patient Experience Building a Comprehensive Approach to Patient Experience Patient Experience Technologies and Best Practices Avtex Acquires Integrated Access Solutions The Impact of Video in the Financial Services Industry How does Social Media Utilization Impact the Financial Services Industry? The Impact of Personalization in the Financial Services Industry The Future of Financial Services in the Expectation Economy Avtex Achieves Type II AICPA Service Organization Control (SOC) Compliance Kurt Schroeder Joins Avtex as Chief Experience Officer The Correspondence Management Conundrum – Part 3 Avtex Hires Chief Experience Officer Explore the Power of the Microsoft Cloud Enjoy the Best of Parature within the Microsoft Ecosystem The Correspondence Management Conundrum – Part 2 The Correspondence Management Conundrum – Part 1 Address Potential Security Vulnerabilities Within Your Telephony System Mind the Gap: Overcoming the Top 10 Adversities of Technology Implementations Exploring the Fundamentals of Patient Experience Top 11 SharePoint branding requests Connecting Microsoft Dynamics 365 with Power BI Microsoft Dynamics 365 Content Power Pack for Power BI Brand Experience and Customer Experience: Lady Gaga Brand Experience and Customer Experience: Bonus Experience Architecture Example Brand Experience and Customer Experience: Design, Operations and Service Brand Experience and Customer Experience: IKEA Brand Experience and Customer Experience: Pirch Brand Experience and Customer Experience: Toms Shoes Patient Experience Technologies An Introduction to Microsoft Teams CX Musings Business Intelligence (BI), and how can you use it to benefit your organization? ESS - Do You Offer the Support Your Employees Deserve? What's New in Office 365 The Integrated Customer Experience Successful CRM Integration Examples What's New in Dynamics 2016 CIC Product Roadmap Overview Avtex Offers Full Service Azure AD Connect Upgrade Support Extending PureCloud with API Incentivized reviews and biased data What does “Omnichannel” mean? Why Is PureCloud Different What does "Omnichannel" mean? What Is Contact Center In The Cloud PureCloud Engage Recent CX musings... PureCloud - C3 What the buzz is all about Going From Prem To Cloud How Do You Measure Customer Experience Fabric Creating a Better Experience for the Provider and the Patient Top Impacts to the Success of CRM Implementations What is the ROI of Customer Experience? CRM 2015 - Automatically Switching the Business Process Flow Preventing Plugin Recursion Improving Migration Performance Do You Offer the Support Your Employees Deserve? Creating a Bootstrap Carousel in SharePoint Generate and download an iCal event in SharePoint Is Your IVR Old and Tired? Does Your CRM Support Rising Customer Expectations? Avtex PureCloud Quickstart Using the Scribe Web Services Adapter Workflow Processes Execute Twice Mail Merge In Dynamics CRM 2015 Tips for a Successful CRM Migration Yammer activation for the masses of Office 365 customers - whether you like it or not. Webinar: What is Contact Center in the Cloud? Assessing Client Readiness When Making the Transition to Microsoft Office 365 Nautilus Case Study It's a New Year... are you easy to do business with? Avtex InteractionSync streamlines contact center logistics CRM's Role in the Customer Care Process: Capturing Information & Streamlining Interactions About the PureCloud Platform CRM's Role in the Customer Care Process: Delivering Data When Needed What is Customer Care? PureCloud: What is the Buzz all About? Compliance and Security Factors to Address When Migrating to Office 365 Magic Quadrant for Contact Center as a Service What Makes a Good Customer Experience Employee? What is Journey Mapping? Office 365 - Are You Distracted by Shiny Things? Top Ten Reasons to Attend Avtex's Engage 2015 How Can you Maximize the Effectiveness of your Voice of the Customer Program? CRM as the Funnel for Customer Data The Consumer of Tomorrow FCC Ruling on TCPA How does InteractionSync Increase Agent Precision? Using Surveys Beyond Just Measurement (How to achieve ROI in real time) Investing in the Future with CX A Recap of CXPA's Insight Exchange 2015 How to Maximize the Reporting of Voice of the Customer (VoC) Program Insights SharePoint 2013 April Update Unable to Install on Service Pack 1 Issue Did You Know - InfoPath Is Going Away? Office 365 Roadmap Office 365 and Confusion Around Groups SharePoint 2013: Generate dynamic content using XSLT and a comma-delimited string Social Media and Your Organization: Are You Easy to do Business With? Save Money by Transitioning to a Hosted Lync Voice Environment Key Traits of an Effective CRM Bootstrap radio buttons and checkboxes in columns, with contextual text fields Drag and drop sorting of table rows in priority order Clickable labels that highlight when selected Database bloat, Asyncoperation (System Job) Maintenance, and Dynamics CRM Online Are You Easy to Do Business With? SharePoint and protocol-relative URLs CX and UX - A Marriage Made in Heaven Azure Active Directory Sync Released to GA - Multi Forest Sync Supported What is Office 365? Red Wing Shoe Company Makes Great Strides with Office 365 Even Butlers Know the Value of Exceptional Customer Experience Are you starting with the Customer Experience? How does your Mobile Strategy support your Customer Experience? SharePoint Online Feature Set Still Think You Can't Afford a CX Strategy? How objective is your Voice of the Customer data? Technology can either bring you closer to the customer or send you farther adrift, farther away from the people you’re striving to serve Export terms in term set via JavaScript & Script Part CX: What's Your Next Move? Recreating tile view using Display Templates Announcement Tiles Accessing SharePoint Online Content Through QR Codes Connecting to On Premises via PowerBI in the cloud Sharing in SharePoint 2013 .Clone() or –Clone, that is the question Geolocation in WordPress 2014 Top Initiatives in Customer Experience (CX) jQuery in edit mode in SharePoint 2013 Adding a custom control to a SharePoint 2013 master page Custom Announcement display in SharePoint Installing Sitecore on Windows 8.1, with IIS 8.5 and VS 2012 Custom promo boxes in SharePoint 2013 Multi-Channel vs Cross-Channel Preview of CRM 2013 Stats... motivation or not? Windows Server Update Issues with SharePoint SharePoint 2013 and Project Management - MN Project Users Group Presentation The beginnings of evangelism Three Lessons on CX We Can Learn From Nurses Breaking down contact center interactions - which system is primary? Do you "think" you know your customer? Concierge Service driven by Customer Experience Optimization Making Memories and My Hair... What both of these topics have to do with Customer Experience. SharePoint 2013 and the New Visual Best Bets Flexibility, Respect and Fishbowls Remove default text styles from SharePoint 2010 dropdowns Customer Experience - Not Just a Front Line Initiative It is time to get serious about CX! BYOD without UC = chaos Customize a WordPress RSS feed CSS: Weird inline-block behavior Bug fix: putting a background image on a table row SharePoint Conference 2012 – User Profile for SharePoint 2013 SharePoint Conference 2012 - Advanced Dashboard Creation Using Excel, Excel Services, PerformancePoint and Apps for Office SharePoint Conference 2012 – Search Driven Web Sites and Cross Site Publishing with SharePoint 2013 avtex x Dress-Lace French Connection Tie Waist Lace Dress with Cap Sleeves SharePoint Conference 2012 – SharePoint 2013 Performance and Capacity Management An example of SharePoint responsive design SharePoint Conference 2012 – Office Web Apps Server and SharePoint 2013 SharePoint Conference 2012 – PowerShell 3.0 for SharePoint SharePoint Conference 2012 – Day 1 Recap SharePoint Conference 2012 – SharePoint 2013 Workflow SharePoint Conference 2012 – Customizing the Search Experience SharePoint Apps SharePoint Conference 2012 – Search Architecture SharePoint Conference 2012 – SharePoint 2013 Upgrade Overview SharePoint Conference 2012 – What’s new for IT Pro’s SharePoint Conference 2012 – Keynote SharePoint Conference 2012 – Keynote Overview SharePoint Conference 2012 – The Calm Before the Storm SharePoint 2013 IT Pro Certifications The All-in-One Distinction Remote SIP Phones and the New Interaction SIP Bridge Hosted vs. Premise for your Contact Center Concurrent vs Named Users in a Hosted Contact Center DR or BC...that is the question CIC 4.0 SU2 New Feautures Windows 8 RTM and CRM 2011 Responsive design and server-side code SharePoint 2013 now available to the public Responsive, CSS-only faux tables avtex x dresshead white lace bodycon fit dress TechFuse Recap–SharePoint No-Code Application Content Query Web Part 2010 with Custom Style and Slots SharePoint and SSRS Better Together #SPSTC recap PowerShell: An administrator’s best friend #SPSTC recap avtex.com x Dress-Lace Laser Cut Skater Lace Dress CRM Performance Optimization Elusive Secure Store Service Error 7557 SQL 2012 is here Move your Silverlight skills to the web with KnockoutJS Opened web FTW! How I used opened web APIs and standards to build a beautiful HTML5 web app Dynamics CRM Anywhere SharePoint Productivity Hub–In Depth SharePoint 2010 Newsfeed security trimming Excel Services Application Communication Error–Event ID 5221 5240 5231 SharePoint 2010 Site Templates Training Your SharePoint Site Owner
Filter - AllContact CenterCustomer EngagementCustomer ExperienceApp DevelopmentManaged ServicesBusiness Productivity
