Office 365 – Are You Distracted by Shiny Things!

Within the last six to eight months, Microsoft has made a tremendous push by adding more features to Office 365. As I am talking with my clients about these features, I am always asked “So now what are we going to do?” or “That new feature is really cool!”. Most organizations will look at these new features and say “We are going to restrict the use until we have time to figure out what this can do”!. They do not want to have the “Shiny Thing” issue that can happen when new features are implemented. Additionally, they never really get to it because IT is distracted by many other internal activities.

Read more here.


Top Ten Reasons to Attend Avtex’s Engage 2015

10. Overall Transformation Message

We’re excited to demonstrate how technology is driving and transforming the customer experience in your organization.

9. Three Distinct Content Tracks

  • Intelligence: content related to CX technology transforming business in the areas such as customer intelligence, BI, data and CRM.
  • Innovation: content related to CX technology trends and ideas that will have an impact on transforming business in the near future.
  • Integration: content related to integrating CX technology to transform your business.

8. Twelve Sessions

With 12 sessions spanning across all three tracks, there is definitely something for everyone! Listen in as Avtex experts, along with thought leaders from other companies, discuss the role of technology and customer experience in today’s marketplace.

7. Exhibitor Showcase

You’ll have a chance to mingle with some of the industry’s biggest names including Microsoft and Interactive Intelligence. Check out all of our generous sponsors here.

6. Prizes

Not only will Avtex be giving away some fabulous prizes including a Microsoft Surface Pro 3 (256 GB) but many of our Sponsors will also be giving away some awesome things!

5. Venue

We’re excited to be bringing #Engage15 downtown Minneapolis! The Hilton is located right in the heart of downtown and did you know it is home to the largest hotel ballroom in Minnesota?!

4. Happy Hour

Join us at the end of the day for a time of networking, food and drinks with your colleagues!

3. It’s Free to Attend!

A full day of sessions, networking, food and drinks, keynote and so much more… all for FREE! Can’t beat that!

2. Featured Speakers

We are excited to have 2 featured speakers in the afternoon addressing the whole group. Donna Fluss and Lori Bocklund will both bring their CX expertise and give insight into current trends and what the future holds.

1. Keynote

Do you believe in miracles?? The number one reason to attend Engage this year is to hear our keynote speaker, Jim Craig! Mr. Craig was the goaltender for the 1980 Olympic gold winning men’s hockey team. Drawing from his experiences with the 1980 team and his 30 years of sales and marketing experience, Mr. Craig talks about what it takes to rise to new levels of success. He will speak about how he and his teammates executed transformation and change to win the gold medal, and how the example of that transformation can aid your organization to perform more effectively.

 We’ll see you on October 8th!

Visit our conference site for more information and to register.

Microsoft Dynamics CRM 2016 Release Preview Guide Released

Today Microsoft released the Dynamics CRM 2016 Release Preview Guide.  To say that the Microsoft Dynamics CRM Team was ambitious with the upcoming release would be an understatement.  They really went all out and not only delivered new features and functionality but strengthened integrations with existing Microsoft platforms to provide a one-of-a kind experience.  What’s even better is that the updates are slated for release in Q4 of this year.

A few of my favorite highlights:

- CRM App for Outlook Web Access
- Excel, Office Delve, OneDrive & Document Generation
– Huge improvements in the Mobile Application including deep-linking, Full Offline Access & Document Integration to name a few
– Integrated Intelligence with Cortana Analytics, Azure Machine Learning and richer Dashboards built with PowerBI
– Guided User Experience that allows you to develop contextual, tailored training built into the application itself, not just contextual help but true step by step guides on how to interact with CRM based on your role.

You can download a copy of the Dynamics CRM 2016 Release Preview Guide using the link below.

Download: Dynamics CRM 2016 Release Preview Guide
Read Bob Stutz’s Blog Post Announcing CRM 2016, Here


If you would like to discuss how your company can benefit from Microsoft Dynamics CRM contact Avtex at (800) 323-3639.