Archives for App Development

AI is Changing the Customer Experience Forever

How do you keep your eye on businesses efficiency while also focusing on delivering personal customer experiences? In the past, you could either have one or the other, not both. Today, artificial intelligence machines are taking business capabilities to new heights, fueling a “customer experience revolution” that is both personal and offers efficient service delivery. What exactly is artificial intelligence? What do you think of when you hear the words “artificial intelligence?” Robots? The 1962-1963 Hanna-Barbera cartoon The Jetsons? Sure, AI is sort of like that, but even better. Artificial intelligence is frequently the catch-all phrase to describe computer systems
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Using Technology to Drive Loyalty Management

How Does Technology Drive Loyalty Management? Today’s loyalty management programs are far more complex and dynamic than ever before. Where once punch cards and spreadsheets drove loyalty management, today, multiple technologies converge to support programs designed to retain customers and reward them for doing business with you. Many common technology solutions support dynamic loyalty management programs. Loyalty Management Platforms There are a wide range of solutions available today that are designed specifically to support loyalty management programs. These solutions provide support in tracking and managing participation in programs, executing loyalty marketing programs and even developing the terms of a loyalty
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Support Customers Beyond “Regular Business Hours”

The modern consumer has come to expect much from your organization, including that help or guidance will be available to them, wherever and whenever they need it. Today’s customers also expect the ability to resolve issues or obtain information independently. What do these changing expectations mean for your organization? It means that providing customer support ONLY during standard business hours simply doesn’t work anymore. Customers want access to support around the clock, during weekends and even on holidays. That isn’t to say that your organization must have agents available 24/7, 365 days a year – that approach is often cost
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Best Practices for Building Useful Customer Service Portals

It’s not news to anyone that your customers demand excellent experiences across all channels of communication. Why? Because technology has placed instant gratification at the literal fingertips of your customers, and they expect you to embrace it, especially when it comes to customer service. Research from Nuance Enterprise shows that more than 75% of people believe that self-service via customer service portals is convenient and 91% said they would use web portals if they were available and personalized to their specific needs. But not surprisingly, 45% of customers find web self-service portals difficult to use. So, what can savvy businesses
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Technology’s Key Role in Customer Experience

How can your organization best use technology to engage customers? Technology plays a role in nearly every aspect of our daily lives. From the moment we wake up, to the moment we fall asleep, we rely on hardware and software to complete a variety of tasks. While the role of technology in our daily lives is clear, many organizations overlook the role technology can play in Customer Experience and the development of customer relationships. In point of fact, technology serves as the foundation of nearly every aspect of Customer Experience, including: Interactions: Today, nearly every interaction occurring between a customer
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Exploring the Potential of Bots and AI on the Modern Organization

Webinar Overview: Join Avtex as we explore the potential impact the use of bots and artificial intelligence can have on your organization and your Customer Experience efforts. During the 30-minute webinar, we’ll review potential use cases for bots, including: Using bots to support chat Q&A on your website Using bots to gather and feed information into Microsoft Dynamics Using bots to support a knowledge base back end Using bots to begin a conversation and route to appropriate representatives
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Creating a Better Experience for the Provider and the Patient

Join Avtex for a hands-on look at our comprehensive behavioral healthcare management tool, Diagnostic Evaluation Center (DEC). DEC provides a uniform process for documentation in an easy modernized way, which will reduce liability, increase efficiency, reduce cost, and enhance patient safety. Our demonstration will show you how DEC advances care coordination capabilities, leading to a better provider and patient experience.
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Remove default text styles from SharePoint 2010 dropdowns

In my article on custom rich-text-editor (RTE) styles in SharePoint 2010, I noted that while it’s easy to add styles, or to wipe out all the default styles and replace them with your own, it’s not easy to modify the list of default styles — Remove a few but keep most of them. Indeed, the simplest way to do that is to copy all of the default styles into your custom RTE stylesheet, assign them a new prefix, and then delete the ones you don’t want. This is both time-consuming in development and code-heavy on the client side — nearly
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