Archives for Business Productivity

Making the Switch to Interaction Connect – Part 2

In my last post, I introduced Interaction Connect as “The Client of the Future” for users of PureConnect (CIC). At the same time, I raised the primary concern that many organizations have about it, feature parity. So in this month’s entry I will face that concern head-on by taking a look at the CIC Client Comparison Guide. This document should be your first stop if you’re considering making the switch to Interaction Connect. It provides a rough history of clients going back to IC 3.0 (remember those days?), gives you detailed descriptions of all developed features, and indicates whether they
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Making the Switch to Interaction Connect

In the enterprise and the contact center, organizations are continually trying to improve the efficiency and effectiveness of their tools and processes. A week doesn’t pass where some new book or product challenges our thinking about how we’re doing things. When it comes to PureConnect(CIC), there have been several choices of client over time, and each decision to switch brings with it new challenges that hopefully have been outweighed by the enhanced productivity the change made. The Client of the Future For a few years now, Interaction Connect has been available for users of PureConnect (CIC) to use as a
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Explore the Power of the Microsoft Cloud

Cloud Business Alignment Workshop Let Avtex Help You Get the Most Out of the Microsoft Cloud The Microsoft Cloud presents significant opportunity for organizations to improve access to information, streamline business process and encourage collaboration. The cloud’s faster iteration cycle delivers capabilities to users more rapidly than ever before, making it possible to continually improve available toolsets. The rapid advancement of technology within the enterprise can lead to confusion, however, making it important to keep users informed on available tools and changes to business processes. Avtex leverages a deep knowledge of Microsoft Cloud capabilities and best practices to help you
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Top 11 SharePoint branding requests

It’s not unusual for customers to choose SharePoint for technical reasons, long before they start thinking about branding the site. When I ask them what they want in the way of branding, they’ll sometimes respond “I don’t know. What do people usually want?” This happened often enough that I finally put together a list. I use it as a starting point for discussions about branding needs.   Ranking Description Effort 1 Apply client colors Simple to medium, depending on depth of color scheme 2 Use client logo Simple 3 Custom background image for header Simple to medium 4 Adjust structure
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An Introduction to Microsoft Teams

For the last year or so, my team has been utilizing Slack as a productivity and team engagement tool since most the team works remotely and we rarely can all be in once place at the same time for team building.  With the introduction of Microsoft Teams, we are looking at how this may be able to replace Slack with an application that is integrated with the rest of our productivity solutions in Office 365.  So far, after about a week of use, there are a LOT of pros and cons about the solution in regards to how my team
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Avtex Offers Full Service Azure AD Connect Upgrade Support

In April, Microsoft announced the upcoming deprecation of DirSync and Azure AD Sync, with support ending on April 13, 2017. This means that many organizations must take action to upgrade to Microsoft’s replacement platform, Azure Active Directory (AD) Connect. At Avtex, we have streamlined the process of upgrading to Azure AD Connect. We’ve already helped many clients prepare for the transition and are available to help you transition ahead of the end-of-support deadline. On your behalf, our experts will execute the many key steps in the upgrade process, including: Examining your current platform to determine upgrade readiness Identifying the best method
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Do You Offer the Support Your Employees Deserve?

Many organizations feel that they offer their employees the information they need to succeed and enjoy their jobs. Unfortunately, information is often difficult to locate, spread across multiple locations or challenging to understand. Failing to provide a useful resource platform can cost your organization time, money and productivity. Designing and developing an effective Employee Self Service, or ESS, portal or resources is vital to the continued success of your business, and the happiness of your employees. What makes an ESS solution effective? In order to be useful, your ESS portals and resources must be: Easily accessible: Today’s employee accesses information
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