Archives for Business Productivity

Support Customers Beyond “Regular Business Hours”

The modern consumer has come to expect much from your organization, including that help or guidance will be available to them, wherever and whenever they need it. Today’s customers also expect the ability to resolve issues or obtain information independently. What do these changing expectations mean for your organization? It means that providing customer support ONLY during standard business hours simply doesn’t work anymore. Customers want access to support around the clock, during weekends and even on holidays. That isn’t to say that your organization must have agents available 24/7, 365 days a year – that approach is often cost
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Technology’s Key Role in Customer Experience

How can your organization best use technology to engage customers? Technology plays a role in nearly every aspect of our daily lives. From the moment we wake up, to the moment we fall asleep, we rely on hardware and software to complete a variety of tasks. While the role of technology in our daily lives is clear, many organizations overlook the role technology can play in Customer Experience and the development of customer relationships. In point of fact, technology serves as the foundation of nearly every aspect of Customer Experience, including: Interactions: Today, nearly every interaction occurring between a customer
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Using Azure Automation for Modern SharePoint Site Provisioning

As soon as modern sites were introduced for SharePoint Online, there has long been the desire for custom site templates throughout an organization.  When you get started from the SharePoint home page you have the ability to create a modern Team and Communication site with some slight variations.  Administrators, do have the ability to register their own custom templates by augmenting these out of the box sites with a combination of Site Scripts and Site Designs.  You can think of site scripts as additional actions you want taken once the original site has been provisioned and Site Designs as the
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Office 365 Roadmap

Microsoft continues to make improvements, updates and changes to the Office 365 ecosystem. As updates continue to roll out, it is important to keep an eye on the impact the changes may have on your users, and the exciting new features that may become available. In this 30-minute webinar, we’ll cover a wide range of Office 365 topics, including The latest developments to Office 365 services Upcoming releases and updates The Office 365 Secure Score, the “credit score” for security How Avtex can help you increase your ROI on your Office 365 investments
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Business Process Toolkit

Do you have an on-premise SharePoint deployment? Are you utilizing services in Office 365 and need to manage your business processes? The number of tools available for modernizing these processes is staggering. Selecting the best tools for your organization can be difficult, but possible with a little guidance. In this 30-minute webinar, we’ll cover a number of topics, including: The history of business process automation in SharePoint and Office 365 An overview of the available tools such as InfoPath, SharePoint Designer, PowerApps, Flow, Logic Apps and Nintex products Strategies for selecting the tools that can help you improve your unique
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Making the Switch to Interaction Connect – Part 2

In my last post, I introduced Interaction Connect as “The Client of the Future” for users of PureConnect (CIC). At the same time, I raised the primary concern that many organizations have about it, feature parity. So in this month’s entry I will face that concern head-on by taking a look at the CIC Client Comparison Guide. This document should be your first stop if you’re considering making the switch to Interaction Connect. It provides a rough history of clients going back to IC 3.0 (remember those days?), gives you detailed descriptions of all developed features, and indicates whether they
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Making the Switch to Interaction Connect

In the enterprise and the contact center, organizations are continually trying to improve the efficiency and effectiveness of their tools and processes. A week doesn’t pass where some new book or product challenges our thinking about how we’re doing things. When it comes to PureConnect(CIC), there have been several choices of client over time, and each decision to switch brings with it new challenges that hopefully have been outweighed by the enhanced productivity the change made. The Client of the Future For a few years now, Interaction Connect has been available for users of PureConnect (CIC) to use as a
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Explore the Power of the Microsoft Cloud

Cloud Business Alignment Workshop Let Avtex Help You Get the Most Out of the Microsoft Cloud The Microsoft Cloud presents significant opportunity for organizations to improve access to information, streamline business process and encourage collaboration. The cloud’s faster iteration cycle delivers capabilities to users more rapidly than ever before, making it possible to continually improve available toolsets. The rapid advancement of technology within the enterprise can lead to confusion, however, making it important to keep users informed on available tools and changes to business processes. Avtex leverages a deep knowledge of Microsoft Cloud capabilities and best practices to help you
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