Archives for Business Productivity

Office 365 Roadmap

Microsoft continues to make improvements, updates and changes to the Office 365 ecosystem. As updates continue to roll out, it is important to keep an eye on the impact the changes may have on your users, and the exciting new features that may become available. In this 30-minute webinar, we’ll cover a wide range of Office 365 topics, including The latest developments to Office 365 services Upcoming releases and updates The Office 365 Secure Score, the “credit score” for security How Avtex can help you increase your ROI on your Office 365 investments
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Business Process Toolkit

Do you have an on-premise SharePoint deployment? Are you utilizing services in Office 365 and need to manage your business processes? The number of tools available for modernizing these processes is staggering. Selecting the best tools for your organization can be difficult, but possible with a little guidance. In this 30-minute webinar, we’ll cover a number of topics, including: The history of business process automation in SharePoint and Office 365 An overview of the available tools such as InfoPath, SharePoint Designer, PowerApps, Flow, Logic Apps and Nintex products Strategies for selecting the tools that can help you improve your unique
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Making the Switch to Interaction Connect – Part 2

In my last post, I introduced Interaction Connect as “The Client of the Future” for users of PureConnect (CIC). At the same time, I raised the primary concern that many organizations have about it, feature parity. So in this month’s entry I will face that concern head-on by taking a look at the CIC Client Comparison Guide. This document should be your first stop if you’re considering making the switch to Interaction Connect. It provides a rough history of clients going back to IC 3.0 (remember those days?), gives you detailed descriptions of all developed features, and indicates whether they
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Making the Switch to Interaction Connect

In the enterprise and the contact center, organizations are continually trying to improve the efficiency and effectiveness of their tools and processes. A week doesn’t pass where some new book or product challenges our thinking about how we’re doing things. When it comes to PureConnect(CIC), there have been several choices of client over time, and each decision to switch brings with it new challenges that hopefully have been outweighed by the enhanced productivity the change made. The Client of the Future For a few years now, Interaction Connect has been available for users of PureConnect (CIC) to use as a
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Explore the Power of the Microsoft Cloud

Cloud Business Alignment Workshop Let Avtex Help You Get the Most Out of the Microsoft Cloud The Microsoft Cloud presents significant opportunity for organizations to improve access to information, streamline business process and encourage collaboration. The cloud’s faster iteration cycle delivers capabilities to users more rapidly than ever before, making it possible to continually improve available toolsets. The rapid advancement of technology within the enterprise can lead to confusion, however, making it important to keep users informed on available tools and changes to business processes. Avtex leverages a deep knowledge of Microsoft Cloud capabilities and best practices to help you
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An Introduction to Microsoft Teams

For the last year or so, my team has been utilizing Slack as a productivity and team engagement tool since most the team works remotely and we rarely can all be in once place at the same time for team building.  With the introduction of Microsoft Teams, we are looking at how this may be able to replace Slack with an application that is integrated with the rest of our productivity solutions in Office 365.  So far, after about a week of use, there are a LOT of pros and cons about the solution in regards to how my team
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