Archives for News

Avtex Acquires Automated Voice & Data Solutions

MINNEAPOLIS, MN – February 15, 2019 – Avtex, an end-to-end Customer Experience (CX) consulting firm, announced today its acquisition of Automated Voice & Data Solutions (AVDS), a Houston-based leader in contact center and customer experience communications solutions. AVDS focuses on designing and implementing contact center technologies that help clients provide engaging and effective customer interactions and experiences. Leveraging the Genesys contact center technology portfolio, AVDS creates customized contact center solutions that meet the unique needs of clients in a wide range of industries. “Combining AVDS’ expertise in delivering enterprise voice solutions with the additional products and services offered by Avtex
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Avtex Brings InteractionSync to Microsoft Channel Integration Framework

MINNEAPOLIS, MN – December 19, 2018 – Avtex is pleased to announce they have partnered with Microsoft to bring their InteractionSync solution into the Dynamics 365 Unified Interface using the Dynamics 365 Channel Integration Framework (CIF). InteractionSync is an application designed to provide an integrated customer experience across multiple engagement channels. CIF enables Avtex to provide a deeper integration experience between Microsoft Dynamics 365 and Genesys PureCloud, accomplishing a true single pane of glass. This integration allows users to fully manage customer engagement from within one web browser, without having to switch between multiple windows or applications. The Dynamics CIF
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Avtex and Daon Announce Partnership to Dramatically Improve Contact Center Experiences While Maintaining Security

Avtex will bring Daon’s Mobile Biometric Authentication to the Contact Center and IVR RESTON, VA (OCTOBER 23, 2018) – Daon, a global leader in biometric identity technology, is pleased to announce its partnership with Avtex, a customer experience (CX) focused consulting and technology company, to dramatically improve contact center experiences for the customers of Avtex clients. As the largest global provider of the CX platforms from Genesys and a Microsoft Inner Circle Partner for Dynamics CRM and Power BI, Avtex will deliver CX solutions that are fully integrated with customer biometric authentication at unprecedented scale. Avtex has built an integrated
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Avtex Achieves the 2018/2019 Inner Circle for Microsoft Dynamics

MINNEAPOLIS, MN – July 25, 2018 – Avtex, a customer experience (CX) consulting and technology company, has achieved the prestigious 2018/2019 Inner Circle for Microsoft Business Applications. This is the third consecutive year that Avtex has achieved this status. Membership in this elite group is based on sales achievements that rank Avtex in the top echelon of the Microsoft’s Business Applications global network of partners. Inner Circle members have performed to a high standard of excellence by delivering valuable solutions that help organizations achieve increased success. 2018/2019 Inner Circle members will gather at the Inner Circle Summit, taking place October
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Avtex and Medallia Announce Partnership

MINNEAPOLIS, MN – July 16, 2018 – Avtex, a customer experience (CX) focused consulting and technology company, announced today its partnership with Medallia, the global leader in customer experience management. Medallia is a premier CX software company whose client list includes the world’s largest companies and organizations. Their platform, Medallia Experience Cloud, collects and combines customer experience data with analytics engines to fuel action management for organizations to make drastic improvements for their customer interactions at every level. The dedicated CX consulting group at Avtex will help organizations develop specific actions based on the use of Medallia’s Experience Cloud™, to
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Christine Pavalon Named Field Sales Woman of the Year

MINNEAPOLIS, MN – July 10, 2018 – Avtex, a customer experience (CX) focused consulting and technology company, is happy to announce that Christine Pavalon, Vice President of Sales at Avtex, has been named the Best Woman in Field Sales for 2018 by the Women in Sales Awards. The Women in Sales Awards were created to bring greater awareness of the need for gender diversity in sales and in executive leadership teams, as well as help grow the pipeline of sales talent. Celebrating its fourth year, the Women in Sales Awards North America is fast becoming the most prestigious event celebrating
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SharePoint Fest DC is Going to be Monumental

Join Avtex for SharePoint Fun, with a Capital F Between March 26th and 30th, SharePoint administrators, engineers, developers, trainers and architects will converge on our nation’s capital for a wealth of learning, networking and development opportunities. SharePoint Fest DC brings together the best and brightest in the SharePoint community to broaden thinking and knowledge around the platform’s utilization, development and innovation. Avtex is pleased to announce that our own SharePoint guru, Brian Caauwe, will serve as a featured speaker for the upcoming SharePoint Fest in Washington D.C. As a SharePoint MCSM with more than a decade of experience working with
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Avtex Offers InteractionSync for PureCloud on the Genesys AppFoundry

Leading CX consultancy now offers 10+ integrations with the Genesys Customer Experience Platform MINNEAPOLIS, MN – March 13, 2017 – Avtex is pleased to announce the inclusion of more than a dozen applications on the  Genesys® AppFoundry – a dedicated customer experience marketplace. This includes a new integration for Genesys PureCloud®, InteractionSync an application designed to provide an integrated customer experience across multiple channels. The Genesys AppFoundry connects businesses to the industry’s highest caliber of cloud and on-premises customer experience solutions in one comprehensive marketplace. The new AppFoundry now gives all Genesys customers one interface to explore its ecosystem of
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