Archives for News

Avtex Acquires Interactive Engineering Consortium

MINNEAPOLIS, MN – October 5, 2017 – Avtex, a provider of integrated interaction solutions, announced today the acquisition of Interactive Engineering Consortium (IEC), a Denver-based provider of contact center solutions and consulting services. IEC’s mission is to provide industry leading development, implementation and consulting services for clients leveraging Genesys on-premises and cloud contact center technology solutions. “IEC has built a very strong reputation nationally as a key implementation partner of Genesys,” said George Demou, Avtex President and CEO. “The addition of IEC to the Avtex family only strengthens our ability to deliver on very complex contact center environments designed to fuel
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Avtex recognized as Microsoft US Public Sector 2017 Partner of the Year Award Winner

MINNEAPOLIS, MN – September 11, 2017 – Avtex, a full-service customer experience and technology partner, today proudly announced it has won the Microsoft US Public Sector 2017 Partner of the Year Award. Microsoft’s US Public Sector 2017 Partner of the Year Award recognizes Avtex for exemplary commitment to Microsoft and to the government field. “Avtex is honored to be recognized as Microsoft’s 2017 US Public Partner of the Year,” said Sam Thepvongs, Vice President – Public Sector at Avtex. “This year’s recognition continues to reinforce our thought leadership and excellence in serving the public sector. We remain committed to driving
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Avtex Achieves the 2017/2018 Inner Circle for Microsoft Dynamics

MINNEAPOLIS, MN – July 17, 2017 – Avtex, a full-service customer experience and technology partner, has achieved the prestigious 2017/2018 Inner Circle for Microsoft Dynamics.  Membership in this elite group is based on sales achievements that rank Avtex in the top echelon of the Microsoft global network of partners.  Inner Circle members have performed to a high standard of excellence by delivering valuable solutions that help organizations achieve increased success. 2017/2018 Inner Circle members are invited to the Inner Circle Summit, taking place in fall 2017, where they will have a unique opportunity to share strategy and network with Microsoft
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Avtex Joins Microsoft’s Azure Government Services in the Cloud Solution Provider Program

MINNEAPOLIS, MN – June 26, 2017 – Avtex, a full-service Customer Experience consultancy, announced today its participation in Microsoft’s Cloud Solutions Provider (CSP) program for Azure Government services. The CSP program enables partners to make Microsoft Cloud services part of their customer offerings, expanding U.S. government customer options in meeting their mission goals. “With the CSP program, partners can now create high-value service offerings that combine use of Azure Government with solution management, customer support, and billing to U.S. government customers,” said Tom Keene, General Manager, Microsoft Azure. “The security, privacy, compliance and transparency of the Azure Government platform give
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Avtex Acquires Integrated Access Solutions

MINNEAPOLIS, MN – May 30, 2017 – Avtex, a provider of Customer Interaction Management Solutions, announced today that they have acquired Integrated Access Solutions (IAS), a customer experience (CX) and contact center solutions provider.  IAS specializes in custom built, hand-crafted contact center solutions leveraging the Genesys and Microsoft platforms. “We’re really excited to bring the IAS team into the Avtex family and cement a broader footprint in the West,” says George Demou, Avtex President and CEO. “The IAS commitment to quality and focus on CX technologies aligns nicely with Avtex.” As part of the acquisition process, the partners at IAS
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Avtex Achieves Type II AICPA Service Organization Control (SOC) Compliance

MINNEAPOLIS, MN – April 27, 2017 – Avtex, a provider of integrated interaction solutions, announced today the successful completion of the Type II SOC 2 compliance process. This certification comes on the heels of the organizations achievement of Type I SOC 2 in April of 2016. “The addition of Type II certification demonstrates our ongoing commitment to mitigating potential risks associated with Security and Availability,” said Eric Van Heel, Vice President, Cloud Solutions Support. “SOC 2 also demonstrates to our customers that we have taken real steps to insure we follow industry best-practices to safeguard their systems and data.” According
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Avtex Hires Chief Experience Officer

MINNEAPOLIS, MN – April 18, 2017 – Avtex, a provider of integrated interaction solutions, announced today that they have hired Kurt Schroeder as Chief Experience Officer. Schroeder will lead the development and growth of the customer experience practice. Prior to joining Avtex, Schroeder was a Principal at Baker Tilly, LLP where he developed the Growth Strategies into a national practice. The Growth Strategies practice focused on improving top line revenue through sales effectiveness, marketing effectiveness and customer experience.  Over the past 25 years he has had responsibility for developing and leading consulting organizations of varying sizes concentrating on customer interactions,
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Avtex and Genesys Announce Strategic Partnership

MINNEAPOLIS and SAN FRANCISCO – December 30, 2016 – Avtex, an industry leader in Customer Experience (CX) technology and innovation, and Genesys, the global leader in omnichannel customer experience and contact center solutions, today announced a strategic partnership. Avtex joins the Genesys Value Added Reseller network of providers authorized to architect, build, deliver and support the full suite of products and solutions on the Genesys Customer Experience Platform. Avtex helps organizations build trust with customers by creating a holistic and integrated CX strategy.  The company offers a full line-up of CX supporting technologies, including solutions for Contact Center, Customer Intelligence, Business Productivity and
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AthleteTracker App Offers Text Updates for Medtronic Twin Cities Marathon Fans

St. Paul, Minn. – September 28, 2016 – Fans of the Medtronic Twin Cities Marathon and the Medtronic TC 10 Mile on October 9 can follow the progress of runners via text message again this year thanks to AthleteTracker, powered by Avtex, a complimentary application that will send real-time reports on individual runners on race day. Avtex, a provider of customer experience technology solutions, is again partnering with Twin Cities In Motion to bring the state’s premier running events closer to the people following them. Fans can track up to three athletes registered in the marathon or 10 mile. As
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Genesys Acquisition of Interactive Intelligence

Genesys and Interactive Intelligence have entered into a definitive agreement for the acquisition of Interactive Intelligence. Here is the official press release. We at Avtex are very enthused by this merger of two Contact Center powerhouses and working closely with analysts and the executive teams at ININ and Genesys to align Avtex as the model partner in this new organization.  Not only is Genesys excited about Avtex’s top partner status with ININ (Chairman Award, Cloud Pace Setter, Platinum Elite, Multiple Partner of the Year Awards…), they love the fact that we are exclusive with ININ and don’t have what they
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