Archives for News

Avtex Offers InteractionSync for PureCloud on the Genesys AppFoundry

Leading CX consultancy now offers 10+ integrations with the Genesys Customer Experience Platform MINNEAPOLIS, MN – March 13, 2017 – Avtex is pleased to announce the inclusion of more than a dozen applications on the  Genesys® AppFoundry – a dedicated customer experience marketplace. This includes a new integration for Genesys PureCloud®, InteractionSync an application designed to provide an integrated customer experience across multiple channels. The Genesys AppFoundry connects businesses to the industry’s highest caliber of cloud and on-premises customer experience solutions in one comprehensive marketplace. The new AppFoundry now gives all Genesys customers one interface to explore its ecosystem of
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Avtex Joins Twin-Cities Based Norwest Equity Partners (NEP) Portfolio of Business Services Companies

NEP’s Investment will Provide Avtex Significant Opportunity for Continued Growth MINNEAPOLIS, MN – February 12, 2018 – Avtex (or the Company), a customer experience (CX) focused consulting and technology company, announced today its acquisition by Norwest Equity Partners (NEP), a leading market investment firm based in the Twin Cities. Avtex was previously managed by LaSalle Capital. The transaction closed on February 8, 2018; financial terms were not disclosed. This ownership transition is a significant milestone that will help Avtex add incremental product and service offerings, invest in R&D and innovation, and position the Company for strategic add-on acquisitions. “NEP’s investment
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Avtex Acquires Interactive Engineering Consortium

MINNEAPOLIS, MN – October 5, 2017 – Avtex, a provider of integrated interaction solutions, announced today the acquisition of Interactive Engineering Consortium (IEC), a Denver-based provider of contact center solutions and consulting services. IEC’s mission is to provide industry leading development, implementation and consulting services for clients leveraging Genesys on-premises and cloud contact center technology solutions. “IEC has built a very strong reputation nationally as a key implementation partner of Genesys,” said George Demou, Avtex President and CEO. “The addition of IEC to the Avtex family only strengthens our ability to deliver on very complex contact center environments designed to fuel
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Avtex Recognized as Microsoft US Public Sector 2017 Partner of the Year Award Winner

MINNEAPOLIS, MN – September 11, 2017 – Avtex, a full-service customer experience and technology partner, today proudly announced it has won the Microsoft US Public Sector 2017 Partner of the Year Award. Microsoft’s US Public Sector 2017 Partner of the Year Award recognizes Avtex for exemplary commitment to Microsoft and to the government field. “Avtex is honored to be recognized as Microsoft’s 2017 US Public Partner of the Year,” said Sam Thepvongs, Vice President – Public Sector at Avtex. “This year’s recognition continues to reinforce our thought leadership and excellence in serving the public sector. We remain committed to driving
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Avtex Achieves the 2017/2018 Inner Circle for Microsoft Dynamics

MINNEAPOLIS, MN – July 17, 2017 – Avtex, a full-service customer experience and technology partner, has achieved the prestigious 2017/2018 Inner Circle for Microsoft Dynamics.  Membership in this elite group is based on sales achievements that rank Avtex in the top echelon of the Microsoft global network of partners.  Inner Circle members have performed to a high standard of excellence by delivering valuable solutions that help organizations achieve increased success. 2017/2018 Inner Circle members are invited to the Inner Circle Summit, taking place in fall 2017, where they will have a unique opportunity to share strategy and network with Microsoft
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Avtex Joins Microsoft’s Azure Government Services in the Cloud Solution Provider Program

MINNEAPOLIS, MN – June 26, 2017 – Avtex, a full-service Customer Experience consultancy, announced today its participation in Microsoft’s Cloud Solutions Provider (CSP) program for Azure Government services. The CSP program enables partners to make Microsoft Cloud services part of their customer offerings, expanding U.S. government customer options in meeting their mission goals. “With the CSP program, partners can now create high-value service offerings that combine use of Azure Government with solution management, customer support, and billing to U.S. government customers,” said Tom Keene, General Manager, Microsoft Azure. “The security, privacy, compliance and transparency of the Azure Government platform give
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Avtex Acquires Integrated Access Solutions

MINNEAPOLIS, MN – May 30, 2017 – Avtex, a provider of Customer Interaction Management Solutions, announced today that they have acquired Integrated Access Solutions (IAS), a customer experience (CX) and contact center solutions provider.  IAS specializes in custom built, hand-crafted contact center solutions leveraging the Genesys and Microsoft platforms. “We’re really excited to bring the IAS team into the Avtex family and cement a broader footprint in the West,” says George Demou, Avtex President and CEO. “The IAS commitment to quality and focus on CX technologies aligns nicely with Avtex.” As part of the acquisition process, the partners at IAS
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Avtex Achieves Type II AICPA Service Organization Control (SOC) Compliance

MINNEAPOLIS, MN – April 27, 2017 – Avtex, a provider of integrated interaction solutions, announced today the successful completion of the Type II SOC 2 compliance process. This certification comes on the heels of the organizations achievement of Type I SOC 2 in April of 2016. “The addition of Type II certification demonstrates our ongoing commitment to mitigating potential risks associated with Security and Availability,” said Eric Van Heel, Vice President, Cloud Solutions Support. “SOC 2 also demonstrates to our customers that we have taken real steps to insure we follow industry best-practices to safeguard their systems and data.” According
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