Archives for News

Avtex Achieves the 2018/2019 Inner Circle for Microsoft Dynamics

MINNEAPOLIS, MN – July 25, 2018 – Avtex, a customer experience (CX) consulting and technology company, has achieved the prestigious 2018/2019 Inner Circle for Microsoft Business Applications. This is the third consecutive year that Avtex has achieved this status. Membership in this elite group is based on sales achievements that rank Avtex in the top echelon of the Microsoft’s Business Applications global network of partners. Inner Circle members have performed to a high standard of excellence by delivering valuable solutions that help organizations achieve increased success. 2018/2019 Inner Circle members will gather at the Inner Circle Summit, taking place October
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Avtex and Medallia Announce Partnership

MINNEAPOLIS, MN – July 16, 2018 – Avtex, a customer experience (CX) focused consulting and technology company, announced today its partnership with Medallia, the global leader in customer experience management. Medallia is a premier CX software company whose client list includes the world’s largest companies and organizations. Their platform, Medallia Experience Cloud, collects and combines customer experience data with analytics engines to fuel action management for organizations to make drastic improvements for their customer interactions at every level. The dedicated CX consulting group at Avtex will help organizations develop specific actions based on the use of Medallia’s Experience Cloud™, to
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Christine Pavalon Named Field Sales Woman of the Year

MINNEAPOLIS, MN – July 10, 2018 – Avtex, a customer experience (CX) focused consulting and technology company, is happy to announce that Christine Pavalon, Vice President of Sales at Avtex, has been named the Best Woman in Field Sales for 2018 by the Women in Sales Awards. The Women in Sales Awards were created to bring greater awareness of the need for gender diversity in sales and in executive leadership teams, as well as help grow the pipeline of sales talent. Celebrating its fourth year, the Women in Sales Awards North America is fast becoming the most prestigious event celebrating
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Avtex Offers InteractionSync for PureCloud on the Genesys AppFoundry

Leading CX consultancy now offers 10+ integrations with the Genesys Customer Experience Platform MINNEAPOLIS, MN – March 13, 2017 – Avtex is pleased to announce the inclusion of more than a dozen applications on the  Genesys® AppFoundry – a dedicated customer experience marketplace. This includes a new integration for Genesys PureCloud®, InteractionSync an application designed to provide an integrated customer experience across multiple channels. The Genesys AppFoundry connects businesses to the industry’s highest caliber of cloud and on-premises customer experience solutions in one comprehensive marketplace. The new AppFoundry now gives all Genesys customers one interface to explore its ecosystem of
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Avtex Joins Twin-Cities Based Norwest Equity Partners (NEP) Portfolio of Business Services Companies

NEP’s Investment will Provide Avtex Significant Opportunity for Continued Growth MINNEAPOLIS, MN – February 12, 2018 – Avtex (or the Company), a customer experience (CX) focused consulting and technology company, announced today its acquisition by Norwest Equity Partners (NEP), a leading market investment firm based in the Twin Cities. Avtex was previously managed by LaSalle Capital. The transaction closed on February 8, 2018; financial terms were not disclosed. This ownership transition is a significant milestone that will help Avtex add incremental product and service offerings, invest in R&D and innovation, and position the Company for strategic add-on acquisitions. “NEP’s investment
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Avtex Acquires Interactive Engineering Consortium

MINNEAPOLIS, MN – October 5, 2017 – Avtex, a provider of integrated interaction solutions, announced today the acquisition of Interactive Engineering Consortium (IEC), a Denver-based provider of contact center solutions and consulting services. IEC’s mission is to provide industry leading development, implementation and consulting services for clients leveraging Genesys on-premises and cloud contact center technology solutions. “IEC has built a very strong reputation nationally as a key implementation partner of Genesys,” said George Demou, Avtex President and CEO. “The addition of IEC to the Avtex family only strengthens our ability to deliver on very complex contact center environments designed to fuel
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Avtex Recognized as Microsoft US Public Sector 2017 Partner of the Year Award Winner

MINNEAPOLIS, MN – September 11, 2017 – Avtex, a full-service customer experience and technology partner, today proudly announced it has won the Microsoft US Public Sector 2017 Partner of the Year Award. Microsoft’s US Public Sector 2017 Partner of the Year Award recognizes Avtex for exemplary commitment to Microsoft and to the government field. “Avtex is honored to be recognized as Microsoft’s 2017 US Public Partner of the Year,” said Sam Thepvongs, Vice President – Public Sector at Avtex. “This year’s recognition continues to reinforce our thought leadership and excellence in serving the public sector. We remain committed to driving
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Avtex Achieves the 2017/2018 Inner Circle for Microsoft Dynamics

MINNEAPOLIS, MN – July 17, 2017 – Avtex, a full-service customer experience and technology partner, has achieved the prestigious 2017/2018 Inner Circle for Microsoft Dynamics.  Membership in this elite group is based on sales achievements that rank Avtex in the top echelon of the Microsoft global network of partners.  Inner Circle members have performed to a high standard of excellence by delivering valuable solutions that help organizations achieve increased success. 2017/2018 Inner Circle members are invited to the Inner Circle Summit, taking place in fall 2017, where they will have a unique opportunity to share strategy and network with Microsoft
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