Archives for Webinar Series

Avtex Webinar Series – The True North for CX – Your customers prefer ease over delight

Never has it been easier or cheaper for your customers to leave you. So how do you keep your customers happy when their expectations outpace your budget and capacity? The most progressive CX leaders know that the old methods of gaining and retaining customer loyalty no longer work, and attempts to delight customers have diminishing returns. The only way to win a customer’s loyalty is to deliver an experience that feels as effortless as possible. How do you write the new Customer Experience Playbook? How do you keep costs low, customer satisfaction high and profits growing – at the same
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The Future is Here: Real-Time, Omni-Channel Customer Engagement with ThunderHead’s ONE Engagement Hub

Webinar Overview: Omni-channel customer engagement is dependent on a brand having a complete understanding of their customer’s wants and needs. To do this, brands need to listen to their customers across ALL touch points, departments and solutions within the customer ecosystem. Connecting all this together can seem like a daunting task. Until now… The ONE Engagement Hub from Thunderhead is the complete customer engagement and customer journey solution. It can be easily integrated with customer ecosystem solutions (i.e. Microsoft Dynamics 365) to enable omni-channel customer engagement. Join this webinar with Avtex and Thunderhead to see the power of ONE.
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Consumer Behavior in the New Expectation Economy

Webinar Overview: In the current environment, a company’s competitive advantage will come from a historically underdeveloped asset: the ability to capture and apply insights from your customers. Customers do not live their lives in the silo-like ways by which universities and businesses organize themselves. Yet case study after case study demonstrates that how customers feel is the currency which consumers exchange to inform their decisions, but many firms fail to adjust. You will gain a better understanding of decision science, “the why of modern consumer behavior,” the driving forces behind purchasing, and how this fits into customer experience. We are
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