Archives for Webinar Series

CX Technology — Could vs. Should: Finding the Sweet Spot in CX Technology

For the final webinar in the series, we will go behind the scenes to discover how a large midwestern bank set out to deliver unique customer experiences. They understood the need to invest in CX technologies to support their vision. However, with all the choices and vendors labeling their technologies as a “CX Platform” they didn’t know what they should do. This case study demonstrates how a proven approach can enable an organization to make the right CX investments and deliver on the expectations of their customers.
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CX Technology — Could vs. Should: Identifying Viable Solutions for Your CX Goals

With so many solution vendors jumping on the “CX” bandwagon, it can be difficult to identify technologies that truly support your unique Customer Experience goals. In the second webinar of the series, we offer insight that could help you better understand which CX technologies, features and strategies you COULD explore versus those that you SHOULD explore. Join us to learn how you can cut through the noise and make the right technology investments to support your CX strategy and vision. This 30-minute session covers: – Key findings from our work in CX technology consulting – Steps for developing a strategic
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CX Technology — Could vs. Should: Decoding the Crowded CX Technology Marketplace

 From Artificial Intelligence to Machine Learning, Customer Analytics to UX Design Tools, it seems every vendor offers a solution or platform to help organizations drive CX. Simply because a vendor markets their technology as a CX solution, does that mean it will have the impact your organization is seeking? Join us as we examine the noise in the market place and offer suggestions on how to make sense of it all. This 30-minute session covers: – The crowded CX technology marketplace – Features and functionality that offer real impact – Benefits of implementing various CX technologies
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Power Up Dynamics with PowerApps

The Microsoft Dynamics 365 connector for PowerApps makes it easy to create a customized app that allows users to view, add, delete, and make updates to entities on any mobile device or browser. Join us as we explore the potential offered by the Dynamics 365 connector, and the best practices for using it to your organization’s maximum benefit. In this 30-minute webinar, we’ll cover many topics, including: -Brief introduction to the Common Data Service (CDS) -Choosing between Canvas and Entity PowerApps -Applying business rules in Dynamics
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Using PowerApps and Flow with Office 365

PowerApps and Microsoft Flow have the potential to change the way you do business, especially within the Office 365 environment. Join us as we explore the potential benefits offered by leveraging PowerApps and Flow in tandem, including streamlined data management, process automation and more. In this 30-minute webinar, we’ll cover many topics, including: -Saving data into SharePoint -Automating business processes with Flow -Collecting User Approvals
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Introduction to PowerApps

Microsoft PowerApps makes it easy to build custom, powerful applications to tackle a wide range of business challenges. Join Avtex as we explore the foundation of PowerApps, the potential the platform offers and the key things to remember when building on the PowerApps platform. In this 30-minute webinar, we’ll cover a number of topics, including: -Overview of PowerApps -Designing a new form -Collecting data with PowerApps To access the PowerPoint slides associated with this presentation please click here.
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Navigating the CX Technology Landscape

 Nearly every interaction occurring between a customer and an organization is driven or supported by at least one form of technology – in many cases, multiple platforms converge to support the interaction. Join us as we explore the many types of technology that impact CX, and the ways you can use technology to fuel exceptional interactions. In this 30-minute webinar, John Seeds, Avtex VP of Marketing covers a wide range of topics, including: – CX technology introduction and overview – Current technology trends in the CX landscape – The impact technology can have on your organization
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SharePoint Conference 2018 Updates

Over the last few years, the SharePoint team has been holding a virtual summit to talk about upcoming features enabling a Modern Workplace for organizations. This year they are taking it to the next level by bringing back the SharePoint conference in Las Vegas. Topics we are expecting updates on during SharePoint Conference North America include: – Office 365 – SharePoint (Online and 2019) – PowerApps and Flow – OneDrive – Yammer – Teams If you were not able to attend SharePoint Conference North America, but want to get up to speed on upcoming features to expect in the next few
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