Archives for Webinar Series

The State of Customer Experience in 2018 and Beyond

As 2018 draws to a close, there are some exciting developments on the Customer Experience front. Year-end is not only a great time to look back and reflect on the last year, but also the time to look at what’s ahead for CX. Join Avtex leaders from multiple departments as we examine the events of 2018 and make predictions for CX developments in 2019. During this 30-minute webinar, we cover a number of interesting questions and topics, including: Impactful CX innovations AI’s role in customer interactions Omnichannel visibility and orchestration Experience design Journey mapping and its ever-evolving role in CX
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CX Technology — Could vs. Should: Finding the Sweet Spot in CX Technology

For the final webinar in the series, we will go behind the scenes to discover how a large midwestern bank set out to deliver unique customer experiences. They understood the need to invest in CX technologies to support their vision. However, with all the choices and vendors labeling their technologies as a “CX Platform” they didn’t know what they should do. This case study demonstrates how a proven approach can enable an organization to make the right CX investments and deliver on the expectations of their customers.
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CX Technology — Could vs. Should: Identifying Viable Solutions for Your CX Goals

With so many solution vendors jumping on the “CX” bandwagon, it can be difficult to identify technologies that truly support your unique Customer Experience goals. In the second webinar of the series, we offer insight that could help you better understand which CX technologies, features and strategies you COULD explore versus those that you SHOULD explore. Join us to learn how you can cut through the noise and make the right technology investments to support your CX strategy and vision. This 30-minute session covers: – Key findings from our work in CX technology consulting – Steps for developing a strategic
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CX Technology — Could vs. Should: Decoding the Crowded CX Technology Marketplace

 From Artificial Intelligence to Machine Learning, Customer Analytics to UX Design Tools, it seems every vendor offers a solution or platform to help organizations drive CX. Simply because a vendor markets their technology as a CX solution, does that mean it will have the impact your organization is seeking? Join us as we examine the noise in the market place and offer suggestions on how to make sense of it all. This 30-minute session covers: – The crowded CX technology marketplace – Features and functionality that offer real impact – Benefits of implementing various CX technologies
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Power Up Dynamics with PowerApps

The Microsoft Dynamics 365 connector for PowerApps makes it easy to create a customized app that allows users to view, add, delete, and make updates to entities on any mobile device or browser. Join us as we explore the potential offered by the Dynamics 365 connector, and the best practices for using it to your organization’s maximum benefit. In this 30-minute webinar, we’ll cover many topics, including: -Brief introduction to the Common Data Service (CDS) -Choosing between Canvas and Entity PowerApps -Applying business rules in Dynamics
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Using PowerApps and Flow with Office 365

PowerApps and Microsoft Flow have the potential to change the way you do business, especially within the Office 365 environment. Join us as we explore the potential benefits offered by leveraging PowerApps and Flow in tandem, including streamlined data management, process automation and more. In this 30-minute webinar, we’ll cover many topics, including: -Saving data into SharePoint -Automating business processes with Flow -Collecting User Approvals
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Introduction to PowerApps

Microsoft PowerApps makes it easy to build custom, powerful applications to tackle a wide range of business challenges. Join Avtex as we explore the foundation of PowerApps, the potential the platform offers and the key things to remember when building on the PowerApps platform. In this 30-minute webinar, we’ll cover a number of topics, including: -Overview of PowerApps -Designing a new form -Collecting data with PowerApps To access the PowerPoint slides associated with this presentation please click here.
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