Archives for Webinar Series

Power Up Dynamics with PowerApps

The Microsoft Dynamics 365 connector for PowerApps makes it easy to create a customized app that allows users to view, add, delete, and make updates to entities on any mobile device or browser. Join us as we explore the potential offered by the Dynamics 365 connector, and the best practices for using it to your organization’s maximum benefit. In this 30-minute webinar, we’ll cover many topics, including: -Brief introduction to the Common Data Service (CDS) -Choosing between Canvas and Entity PowerApps -Applying business rules in Dynamics
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Using PowerApps and Flow with Office 365

PowerApps and Microsoft Flow have the potential to change the way you do business, especially within the Office 365 environment. Join us as we explore the potential benefits offered by leveraging PowerApps and Flow in tandem, including streamlined data management, process automation and more. In this 30-minute webinar, we’ll cover many topics, including: -Saving data into SharePoint -Automating business processes with Flow -Collecting User Approvals
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Introduction to PowerApps

Microsoft PowerApps makes it easy to build custom, powerful applications to tackle a wide range of business challenges. Join Avtex as we explore the foundation of PowerApps, the potential the platform offers and the key things to remember when building on the PowerApps platform. In this 30-minute webinar, we’ll cover a number of topics, including: -Overview of PowerApps -Designing a new form -Collecting data with PowerApps To access the PowerPoint slides associated with this presentation please click here.
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Navigating the CX Technology Landscape

 Nearly every interaction occurring between a customer and an organization is driven or supported by at least one form of technology – in many cases, multiple platforms converge to support the interaction. Join us as we explore the many types of technology that impact CX, and the ways you can use technology to fuel exceptional interactions. In this 30-minute webinar, John Seeds, Avtex VP of Marketing covers a wide range of topics, including: – CX technology introduction and overview – Current technology trends in the CX landscape – The impact technology can have on your organization
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SharePoint Conference 2018 Updates

Over the last few years, the SharePoint team has been holding a virtual summit to talk about upcoming features enabling a Modern Workplace for organizations. This year they are taking it to the next level by bringing back the SharePoint conference in Las Vegas. Topics we are expecting updates on during SharePoint Conference North America include: – Office 365 – SharePoint (Online and 2019) – PowerApps and Flow – OneDrive – Yammer – Teams If you were not able to attend SharePoint Conference North America, but want to get up to speed on upcoming features to expect in the next few
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PureConnect Data:  The Answers to Questions You Didn’t Even Know You Had

PureConnect makes it easy to capture a wealth of data related to individual interactions and the overall operations of your contact center. While gathering this data is relatively easy, knowing what to do with it, and how to make the most of it, can be a challenge. Contact Center Analytics expert Trent Vance offers helpful insight into the most effective strategies, processes and tools for leveraging PureConnect data to its fullest. During the 30-minute webinar, we’ll cover a wide range of topics related to making the most of PureConnect data, including: PowerBI Integration for Real-Time/Historical Dashboards Historical License Usage Data
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Conversational UX: The Why and How of Chat Strategy

The term Conversational UX is still a relative newcomer to the user experience world. Despite its infancy, Conversational UX has become the focus of many organizations seeking to deliver genuine and impactful customer interactions via automated chat portals or chatbots. Join us as we explore Conversational UX and its important role in automated interactions. In this 30-minute webinar, we’ll cover a number of topics, including: -What Conversational UX is, and why it is important -How chat has outpaced social media -Chat design process and tools -Business strategies for chat implementation
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Improving Customer Experience through Enhanced Employee Experience

 Employee experience has a direct impact on Customer Experience. The more satisfied employees are, and the easier their jobs become, the more likely they are to meet customer expectations during interactions. In contact center environments, there are many ways to improve Employee Experience. By streamlining employee access to information, reducing the complexity of key tasks and integrating mission-critical solutions, you can improve employee satisfaction and their ability to support customers. During the session, we’ll cover a wide range of topics, including: The impact Employee Experience improvements can have on Customer Experience Strategies for improving agent efficiency and satisfaction Benefits
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