Archives for Webinar Series

Improving Customer Experience through Enhanced Employee Experience

 Employee experience has a direct impact on Customer Experience. The more satisfied employees are, and the easier their jobs become, the more likely they are to meet customer expectations during interactions. In contact center environments, there are many ways to improve Employee Experience. By streamlining employee access to information, reducing the complexity of key tasks and integrating mission-critical solutions, you can improve employee satisfaction and their ability to support customers. During the session, we’ll cover a wide range of topics, including: The impact Employee Experience improvements can have on Customer Experience Strategies for improving agent efficiency and satisfaction Benefits
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Office 365 Roadmap

Microsoft continues to make improvements, updates and changes to the Office 365 ecosystem. As updates continue to roll out, it is important to keep an eye on the impact the changes may have on your users, and the exciting new features that may become available. In this 30-minute webinar, we’ll cover a wide range of Office 365 topics, including The latest developments to Office 365 services Upcoming releases and updates The Office 365 Secure Score, the “credit score” for security How Avtex can help you increase your ROI on your Office 365 investments
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Business Process Toolkit

Do you have an on-premise SharePoint deployment? Are you utilizing services in Office 365 and need to manage your business processes? The number of tools available for modernizing these processes is staggering. Selecting the best tools for your organization can be difficult, but possible with a little guidance. In this 30-minute webinar, we’ll cover a number of topics, including: The history of business process automation in SharePoint and Office 365 An overview of the available tools such as InfoPath, SharePoint Designer, PowerApps, Flow, Logic Apps and Nintex products Strategies for selecting the tools that can help you improve your unique
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Azure Disaster Recovery

Most businesses think that Disaster Recovery is something that is unattainable due to the added cost, infrastucture, and management associated with it. But Disaster Recovery IS attainable, and at a fraction of the cost it would take to maintain an additional data center. Join Avtex as we discuss how Disaster Recovery as a Service can help your business stay true to your existing Service Level Agreements, and save you money since you are only paying for storage and management. In this 30-minute webinar, we will address a range of topics relating to Azure Disaster Recovery: What happens at time of
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Exploring the Potential of Bots and AI on the Modern Organization

Webinar Overview: Join Avtex as we explore the potential impact the use of bots and artificial intelligence can have on your organization and your Customer Experience efforts. During the 30-minute webinar, we’ll review potential use cases for bots, including: Using bots to support chat Q&A on your website Using bots to gather and feed information into Microsoft Dynamics Using bots to support a knowledge base back end Using bots to begin a conversation and route to appropriate representatives
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Interaction Analyzer and Tethr – a Side-by-Side Comparison

Webinar Overview: Maintaining the high-quality interactions, or “wow” moments, of CX giants like Amazon and Zappos can be difficult. Organizations should always strive to match the experience offered by these leaders, however. Speech analytic tools like Interaction Analyzer and Tethr can help your organization identify the amazing interactions that take place every day. These solutions help QA agents track stellar interactions, review less than optimal calls and encourage each of the factors that went into creating wow moments. We’ll do a brief side-by-side comparison of Interaction Analyzer and Tethr based on several factors, including: Price Features Reporting By comparing these
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The True North for CX – Your Customers Prefer Ease Over Delight

Webinar Overview: Never has it been easier or cheaper for your customers to leave you. So how do you keep your customers happy when their expectations outpace your budget and capacity? The most progressive CX leaders know that the old methods of gaining and retaining customer loyalty no longer work, and attempts to delight customers have diminishing returns. The only way to win a customer’s loyalty is to deliver an experience that feels as effortless as possible. How do you write the new Customer Experience Playbook? How do you keep costs low, customer satisfaction high and profits growing – at
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The Future is Here: Real-Time, Omni-Channel Customer Engagement with ThunderHead’s ONE Engagement Hub

Webinar Overview: Omni-channel customer engagement is dependent on a brand having a complete understanding of their customer’s wants and needs. To do this, brands need to listen to their customers across ALL touch points, departments and solutions within the customer ecosystem. Connecting all this together can seem like a daunting task. Until now… The ONE Engagement Hub from Thunderhead is the complete customer engagement and customer journey solution. It can be easily integrated with customer ecosystem solutions (i.e. Microsoft Dynamics 365) to enable omni-channel customer engagement. Join this webinar with Avtex and Thunderhead to see the power of ONE.
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Consumer Behavior in the New Expectation Economy

Webinar Overview: In the current environment, a company’s competitive advantage will come from a historically underdeveloped asset: the ability to capture and apply insights from your customers. Customers do not live their lives in the silo-like ways by which universities and businesses organize themselves. Yet case study after case study demonstrates that how customers feel is the currency which consumers exchange to inform their decisions, but many firms fail to adjust. You will gain a better understanding of decision science, “the why of modern consumer behavior,” the driving forces behind purchasing, and how this fits into customer experience. We are
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