Archives for Webinar Series

SharePoint Conference 2018 Updates

Over the last few years, the SharePoint team has been holding a virtual summit to talk about upcoming features enabling a Modern Workplace for organizations. This year they are taking it to the next level by bringing back the SharePoint conference in Las Vegas. Topics we are expecting updates on during SharePoint Conference North America include: – Office 365 – SharePoint (Online and 2019) – PowerApps and Flow – OneDrive – Yammer – Teams If you were not able to attend SharePoint Conference North America, but want to get up to speed on upcoming features to expect in the next few
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PureConnect Data:  The Answers to Questions You Didn’t Even Know You Had

PureConnect makes it easy to capture a wealth of data related to individual interactions and the overall operations of your contact center. While gathering this data is relatively easy, knowing what to do with it, and how to make the most of it, can be a challenge. Contact Center Analytics expert Trent Vance offers helpful insight into the most effective strategies, processes and tools for leveraging PureConnect data to its fullest. During the 30-minute webinar, we’ll cover a wide range of topics related to making the most of PureConnect data, including: PowerBI Integration for Real-Time/Historical Dashboards Historical License Usage Data
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Conversational UX: The Why and How of Chat Strategy

The term Conversational UX is still a relative newcomer to the user experience world. Despite its infancy, Conversational UX has become the focus of many organizations seeking to deliver genuine and impactful customer interactions via automated chat portals or chatbots. Join us as we explore Conversational UX and its important role in automated interactions. In this 30-minute webinar, we’ll cover a number of topics, including: -What Conversational UX is, and why it is important -How chat has outpaced social media -Chat design process and tools -Business strategies for chat implementation
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Improving Customer Experience through Enhanced Employee Experience

 Employee experience has a direct impact on Customer Experience. The more satisfied employees are, and the easier their jobs become, the more likely they are to meet customer expectations during interactions. In contact center environments, there are many ways to improve Employee Experience. By streamlining employee access to information, reducing the complexity of key tasks and integrating mission-critical solutions, you can improve employee satisfaction and their ability to support customers. During the session, we’ll cover a wide range of topics, including: The impact Employee Experience improvements can have on Customer Experience Strategies for improving agent efficiency and satisfaction Benefits
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Office 365 Roadmap

Microsoft continues to make improvements, updates and changes to the Office 365 ecosystem. As updates continue to roll out, it is important to keep an eye on the impact the changes may have on your users, and the exciting new features that may become available. In this 30-minute webinar, we’ll cover a wide range of Office 365 topics, including The latest developments to Office 365 services Upcoming releases and updates The Office 365 Secure Score, the “credit score” for security How Avtex can help you increase your ROI on your Office 365 investments
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Business Process Toolkit

Do you have an on-premise SharePoint deployment? Are you utilizing services in Office 365 and need to manage your business processes? The number of tools available for modernizing these processes is staggering. Selecting the best tools for your organization can be difficult, but possible with a little guidance. In this 30-minute webinar, we’ll cover a number of topics, including: The history of business process automation in SharePoint and Office 365 An overview of the available tools such as InfoPath, SharePoint Designer, PowerApps, Flow, Logic Apps and Nintex products Strategies for selecting the tools that can help you improve your unique
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Azure Disaster Recovery

Most businesses think that Disaster Recovery is something that is unattainable due to the added cost, infrastucture, and management associated with it. But Disaster Recovery IS attainable, and at a fraction of the cost it would take to maintain an additional data center. Join Avtex as we discuss how Disaster Recovery as a Service can help your business stay true to your existing Service Level Agreements, and save you money since you are only paying for storage and management. In this 30-minute webinar, we will address a range of topics relating to Azure Disaster Recovery: What happens at time of
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Exploring the Potential of Bots and AI on the Modern Organization

Webinar Overview: Join Avtex as we explore the potential impact the use of bots and artificial intelligence can have on your organization and your Customer Experience efforts. During the 30-minute webinar, we’ll review potential use cases for bots, including: Using bots to support chat Q&A on your website Using bots to gather and feed information into Microsoft Dynamics Using bots to support a knowledge base back end Using bots to begin a conversation and route to appropriate representatives
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Interaction Analyzer and Tethr – a Side-by-Side Comparison

Webinar Overview: Maintaining the high-quality interactions, or “wow” moments, of CX giants like Amazon and Zappos can be difficult. Organizations should always strive to match the experience offered by these leaders, however. Speech analytic tools like Interaction Analyzer and Tethr can help your organization identify the amazing interactions that take place every day. These solutions help QA agents track stellar interactions, review less than optimal calls and encourage each of the factors that went into creating wow moments. We’ll do a brief side-by-side comparison of Interaction Analyzer and Tethr based on several factors, including: Price Features Reporting By comparing these
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