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Avtex services customers in virtually every industry coast to coast! Organizations in industries like financial services, healthcare, and higher-education face communications problems unique to the business sectors they're in.
Avtex understands the challenges of such industries, and has focused on the business drivers behind them to develop solutions for the distinctive communication needs they require.
The innovative solutions from Interactive Intelligence bring business users, executives, contact center representatives, mobile workers and customers together on one complete, yet flexible, platform. And by leveraging our depth-and-breadth strategy, Interactive Intelligence continues to strengthen our communications expertise in these industries while expanding into new ones.
To date, hundreds of organizations in the following industries have implemented the Customer Interaction Center®, Communité® and Enterprise Interaction Center® products for customer and member services, call centers, mobile workers and even university students.
Credit Unions
The Interaction Center for Credit Unions system comes with everything you need to improve communications between employees and members: IP PBX call processing, automatic call distributor (ACD) with priority as well as skills-based routing, interactive voice response (IVR) automation, CTI screen pop and data processing integration, multimedia interaction queuing, outbound campaign management and more. It's even ready for SIP and voice over IP (VoIP) the minute you implement it.
Key benefits
Credit Union Interaction Center 's pre-integrated features, platform independence and non-proprietary open software architecture leads to the kinds of benefits today's credit unions can appreciate:
- Offer superior service that attracts and retains credit union members, and that creates new revenue opportunities
- Maximize employee productivity from HQ and each branch service center all the way to contact center agents and remote and mobile employees
- Improve communications control across a dispersed credit union organization
- Reduce total cost of ownership of your overall communications system and associated phones and equipment
Features Overview (369Kb PDF)
Solution Blueprint (282Kb PDF)
Banking
The single platform and bundled application suite for the Interaction Center for Banking is made to optimize business continuity throughout your banking organization: Integrate contact center business objectives with enterprise goals. Connect branches, departments and remote employees to elevate collaboration. Offer online and phone-based banking services that fit your customers' schedules, along with the kind of efficient, attentive personal service that keeps customers around for the long-term. And do it all with total scalability and disaster recovery assurance should your bank ever need it.
Key benefits
Banking Interaction Center 's platform independence and non-proprietary open architecture give any financial institution communications versatility over traditional hardware systems. But its pre-integrated features lead to benefits that banks can truly appreciate:
Offer superior service that attracts new customers and keeps existing ones coming back, and that creates new revenue opportunities for cross-selling and up-selling the whole time
Maximize productivity and collaboration for office users, branch employees, contact center agents and remote and mobile workers
Improve communications control across a dispersed banking organization
Reduce total cost of ownership of your overall communications system and associated phones and equipment
Features Overview (374Kb PDF)
Solution Blueprint (291Kb PDF)
Higher Education
Turn a University into a campus-wide profit center by offering fee-based communications services such as messaging and voicemail. Our pre- integrated single-platform solutions also let distributed campuses retire multiple communications systems to cut costs.
Healthcare
Equip highly mobile healthcare professionals to collaborate and access time-critical data and messages from anywhere, 24 hours a day, including HIPPA-compliant faxing. Use the same platform to equip a hospital contact center, doctor's offices, and satellite healthcare centers.
Insurance
Tie together operations for claims departments, remote offices, agents, etc. For policyholders, streamline the claims process with automated IVR menus to collect a caller's information, and easily handle call center overflows during open enrollment periods with multi-site routing to sister call centers.
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