Avtex recognized by Interactive Intelligence as Partner of the Year Avtex announces top CX initiatives for 2014 The Power of CRM in the Contact Center - National Event Series Avtex announces strategic partnership with Sitecore Avtex is growing - come be a part of our team! Avtex wins 2013 Microsoft Dynamics and President's Club Awards CPP North America - Solution Story
 
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2014 Top Initiatives in Customer Experience (CX)

By George Demou 2.07.2014
2013 was a year that accelerated Customer Experience (CX) as a major focus for every customer-facing organization. Some “eye popping” statistics and trends that support my five top CX initiatives for 2014...
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Controlling Click-to-Call

By Richard Brynteson 1.27.2014
The Lync 2013 client simplifies the work place and one of the cornerstone features is the ability to use click-to-call. For an Enterprise Voice user like myself, I cannot remember the last time I picked up a handset and dialed a user....
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Marketing: It's all about the data

By Brian King 1.22.2014
The days of the spray and pray technique for marketing are long gone. Creating one message for the masses, and hoping it gets in front of the right people with the right job title, at the right company, at the right time...
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