Fully integrated omni-channel customer experience

All-in-one contact center solution for a better customer experience

We understand that your point of difference is the ability to provide a better customer experience (CX), that's why we look at the big picture. A true omni-channel experience means that all of your technology touchpoints are integrated. With our years of experience and strong partnerships with Interactive Intelligence and Microsoft, Avtex is uniquely qualified to help optimize every point of interaction.

Optimizing every point of interaction.

When it comes to your customers, building a better experience around them gives you the ultimate advantage. The CIC platform from Interactive Intelligence provides an all-in-one contact center solution that makes each customer’s experience an exceptional one.

Our Contact Center Solutions

All-In-One Platform

One platform to manage the entire omni-channel experience.

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Workforce Management

Get the most out of your workforce by optimizing schedules and cost effectiveness.

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Speech Analytics

Puts intelligent real time speech analytics within the reach of any contact center.

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Quality Assurance

Streamline quality management efforts across all channels.

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Predictive Dialer

Pre-integrates to the CIC™ for outbound and blended predictive dialing.

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IVR

Help customers to get right to the information that they need, when they need it.

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Speech Recognition

Personalizes the customers’ first impression of your business by promoting increased self-service completion rates.

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Hosted Contact Center

Premise-based or on-demand Communications as a Service (CaaS). We help you make the right decision.

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Predictive Behavioral Routing

A ComputerTalk partnership delivers a Lync-based solution for the contact center.

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Small Business Solution

A ComputerTalk partnership delivers a Lync-based solution for the contact center.

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Featured Case Study

Efficient for Clients and Agents, Creating an Exceptional Customer Experience

Netgain, a healthcare information technology outsourcing company, was founded to provide a better-way of implementing, maintaining, and supporting technology for businesses who were not in the business of technology. Their contact center solution is efficient for clients and Agents which creates an exceptional customer experience.

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Why Choose Avtex for Contact Center?

Avtex awards and recognition

In 2013, Avtex received the Interactive Intelligence Worldwide Partner of the Year Award and the Vision Award. Interactive Intelligence created these awards to honor the reseller that has shown the most innovative application and forward-thinking use of its all-in-one IP communications software suite