Predictive Dialer

As a predictive dialer system, the Interaction Dialer software easily pre-integrates to the Customer Interaction Center™ (CIC) for outbound and blended predictive dialing and simplified campaign management. Interaction Dialer also extends functionality for intelligent campaign staging, advanced call scripting, compliance options, and more.

Key Features:

  • Predictive, power, preview, precise and agent-less dialing 
  • Comprehensive campaign management 
  • Multi-site campaign management 
  • Inbound/outbound call blending 
  • Agent-less messaging and outbound IVR campaigns 
  • Stage-based predicting via a patented predictive algorithm 
  • Remote agent capable 
  • Multiple scripting options 
  • Contact-based rules for maximum dialing flexibility

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Featured Case Study

Efficient for Clients and Agents, Creating an Exceptional Customer Experience

Netgain, a healthcare information technology outsourcing company, was founded to provide a better-way of implementing, maintaining, and supporting technology for businesses who were not in the business of technology. Their contact center solution is efficient for clients and Agents which creates an exceptional customer experience.

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Why Choose Avtex for Contact Center?

Avtex awards and recognition

In 2013, Avtex received the Interactive Intelligence Worldwide Partner of the Year Award and the Vision Award. Interactive Intelligence created these awards to honor the reseller that has shown the most innovative application and forward-thinking use of its all-in-one IP communications software suite