Customers expect nothing less than service excellence when they contact you. In fact, they deserve the most efficient and knowledgeable experience you can give them. With the Customer Interaction Center™ (CIC) from Interactive Intelligence, you deliver an exceptional experience to every customer you serve.
Exceed customer expectations
The CIC solution allows your contact center to take a highly personalized, all-in-one approach to customer care. This lets you better anticipate — and exceed — customer expectations.
- Manage and blend inbound/outbound multichannel interactions, and give customers their choice of contact options — voice, email, fax and chat, as well as SMS, business objects, and social media
- Automate multimedia queuing and routing processes to quickly connect customers with a knowledgeable agent
- Develop and manage creative outbound campaigns to build your brand, build loyalty, and open new revenue-streams
- Improve agent training and agent performance — remote agents included
- Elevate service levels and customer satisfaction with real-time monitoring and full-time operational visibility; metrics let you increase the accuracy of forecasts and schedules
- Unify communications on the desktop for agents, at-home agents and supervisors – as well as business users and knowledge workers across the enterprise
- Move to IP networks, voice over IP (VoIP) and the cloud with a clear path architected on the SIP standard while supporting at-home agents, remote locations and mobile employees