Managed Services

Avtex managed services will manage your IT infrastructure. Solutions include, network, systems, backups and select applications. We offer a flexible approach and you choose the options that fit your business and technology needs.

Benefits of Avtex Managed Services

  • Technical expertise: Our team consists of technology experts that are ready to assist you
  • 24x7x365 Monitoring and Management: Anticipate and quickly resolve issues before they become major disruptions with Avtex experts.
  • Reporting: Reports provide insights for our engineers to decipher trends and make future recommendations
  • IT strategy: Regularly meetings will provide guidance that helps with easeing adoption of new technology or business processes
  • Predictable IT spending: Manage your IT investment with our fixed monthly fees

What kind of managed services solutions does Avtex provide?

Server, Device and Desktop Management

Day to day operational management including the following services:

  • Preventative network, server, and device management
  • Incident management and problem resolution
  • Monthly Health Checks
  • Client portal
  • Monthly Reporting
  • Remote control support
  • Patch management and optimization
  • Change control
  • Service desk support

Unified Communications Management

Communications managment advantages:

  • Preventative network, server, and device management
  • Keep informed regarding all aspects of your UC system, including maintenance notifications and major system events
  • Proactively monitor systems and devices to efficiently detect potential problems and automatically respond to defined conditions

Remote Backup and Disaster Recovery

Why you should have a remote bacakup and disaster recovery plan:

  • Reduce costs around traditional backup and recovery systems
  • Management flexibility, Avtex can take care of your backups for you or partner with you
  • Reduce your Recovery Point Objective (RPO)
  • Reduce your Recovery Time Objective (RTO)
  • Offsite backups provide true disaster recovery ability
  • Fast backup, replication and recovery for your whole environment

Getting started with Avtex Managed Services

Your Account Executive or Customer Success Manager are ready to help you through the process of choosing the solution that is the best fit your organization our process includes:

  • An initial discussion to understand your business needs
  • A managed services assessment to review your existing environment and provide a proposed approach
  • A proposal providing you with Avtex’s recommendations for supporting your environment
  • Deployment of agreed upon solution
  • Ongoing support and strategic guidance

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