Microsoft Dynamics CRM

Deliver a Great Customer Experience with Microsoft Dynamics CRM

Microsoft Dynamics CRM is a robust relational data management system for managing relationships with your customers, partners and prospects.

Your customers intact with you from multiple sources and often make buying decisions before making any contact. With so many communication channels, it is necessary to provide an omni channel customer experience. As an awarded partner included in the 2013 Inner Circle for Microsoft Dynamics, Avtex will create a solution that’s just right for you. Microsoft Dynamics CRM is easy-to-use and offers a full range of additional solutions like sales automation, marketing automation, and other customer experience solutions.

Microsoft Dynamics CRM (customer relationship management) provides the central database for account and contact management along with workflow to manage the critical organizational processes. The management system drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a combination.

Key Benefits

  • Reduction in costs with increased profitability because of the organized and automated business processes
  • Customer satisfaction and loyalty in sales, marketing, and customer service fields
  • Delivered ROI through marketing automation, customer service, and sales force automation

Why Choose Avtex for Your CRM Solution Provider

Avtex is one of the leading Gold Certified Microsoft partners for Dynamics CRM. In 2013, Avtex achieved the prestigious Microsoft Dynamics Inner Circle award which acknowledges partners in the top 1% worldwide. The Avtex CRM team is recognized nationally as one of the premier teams that can not only implement a CRM solution but also fully integrate into both an organizations business processes but also other key applications.

Avtex experts are here to help with all of your CRM needs:

  • CRM Business Analysts
  • CRM Implementers
  • CRM Developers
  • CRM Data Engineers
  • CRM IT Professionals

With Microsoft Dynamics Marketing, you can plan, execute, and measure marketing campaigns from start to finish.

In today's ecosystem, there must be customer engagement across all channels. Tracking the results with Microsoft Dynamics CRM marketing automation capabilities will help ensure the campaign is a success. This enables organizations to better connect with their customers and prospects.

Key Benefits:

  • Email automation
  • Campaign management
  • Campaign reporting

Personalize, Manage and Track Campaigns

Keep customers engaged with unique and personalized campaigns. The visual campaign designer allows you to create and manage multichannel campaigns in a single window—across email, social media, events, and direct mail.

Track and Score Your Leads

Combine your sales and lead scoring. Improve the sales process with advanced segmentation and lead scoring and nurture leads with multi-stage and multi-wave programs. You can be sure leads are accurately tracked and scored based on behavior, segmentation, and time.

Marketing Resource Management

Manage budgets, collaborate with your team, and manage your content all in one place. As an all in one solution, it is an efficient way for your marketing team to provide a great experience to both current customers and leads.

Getting the Word Out for Social Marketing Success

Track your tweets, postings and other content on the different social channels including Twitter, Facebook, and YouTube. Track your brand's presence to see the success of your social marketing strategy.

Marketing Analytics

With all the marketing efforts that take place, it is important to track performance. Visual dashboards make it easy to track marketing and sales data. Get a true view of your marketing ROI by measuring pipeline and revenue across every marketing investment from this valuable data. Having a clear overview of campaign results allows you to quickly understand performance. This tool allows your marketing team to target exactly who they would like while having visibility into the success of their campaigns.

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Featured Case Study

Creating an improved customer experience

Modern Woodmen currently serves more than 770,000 members across the U.S. Learn how they used Microsoft CRM Dynamics for up-to-date and easily accessible client information for an improved customer experience