Microsoft Lync

Microsoft Lync: The Core of Unified Communications

Microsoft Lync is the key platform for real-time Unified Communications. Lync provides multiple capabilities for improving how an organization interacts with its employees, customers and partners.

Microsoft Lync Offers Many Key Features

Presence and Availability

Rich presence and instant messaging capabilities help workers find and communicate with one another efficiently and effectively. Integration with familiar Microsoft Office productivity tools and Microsoft SharePoint makes instant messaging (IM) and presence a natural part of everyday workflow, enhancing collaboration while making knowledge and expertise inside the organization readily accessible to all users.

Audio/Video/Web Conferencing

Dial-in conferences can be created on-demand or as scheduled events directly from a call (ad hoc) or from Outlook (scheduled). Full, integrated web conferencing solutions with easy, “one-click” scheduled or ad-hoc desktop sharing. Integrated video conferencing for internal/external users, with support integration with many room-based systems. Conferencing works with both internal users and Internet-based users.

Integrated Voicemail in Outlook

With Exchange 2010, organizations can replace their existing/legacy voicemail with a true Unified Messaging (UM) solution. With Exchange UM, users can receive their voicemails in Outlook, web browsers and smart phones, making it easy to manage messages. The voicemail messages also include a speech-to-text translation of the message in addition to the audio, allowing users to review messages before listening.

Dynamic Voicemail Handling

Voicemail greetings are integrated with features like Outlook Out-of-office, allowing for automatic activation of the appropriate greeting, and automatic return to normal greeting as set via the schedule. In addition, advanced call handling rules allow for contact-specific greetings and response options. With this feature, users can allow specific callers to transfer to their cell phones or other personnel.

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