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Conversational UX – The How and Why of Chat Strategy

Conversational UX – The How and Why of Chat Strategy

Webinar Series

Event details

  • April 18, 2018
  • 11:00AM to 11:30AM

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Conversational UX – The How and Why of Chat Strategy

11:00AM to 11:30AM
April 18, 2018

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The term Conversational UX is still a relative newcomer to the user experience world. Despite its infancy, Conversational UX has become the focus of many organizations seeking to deliver genuine and impactful customer interactions via automated chat portals or chatbots.

Join us as we explore Conversational UX and its important role in automated interactions. In this 30-minute webinar, we’ll cover a number of topics, including:

-What Conversational UX is, and why it is important
-How chat has outpaced social media
-Chat design process and tools
-Business strategies for chat implementation

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