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Avtex

ICBM Supervisor

ICBM Supervisor

PureConnect Training

Event details

  • March 22, 2019
  • 3:30PM to 5:00PM

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ICBM Supervisor

3:30PM to 5:00PM
March 22, 2019

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ICBM Supervisor

3:30PM to 5:00PM
March 22, 2019

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ICBM Supervisor provides a single real-time interface for monitoring agent performance and queue statistics. This course teaches your Supervisors how to:

• Use Interaction Supervisor to create a dashboard view of vital contact center statistics

• Monitor interactions for specific queues or users

• Utilize features like whisper coaching, supervisor messaging, supervis​or assistance and threshold alerting to enhance overall contact center performance. ​​

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