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Interaction Attendant Fundamentals

Interaction Attendant Fundamentals

PureConnect Training

Event details

  • March 22, 2019
  • 9:00AM to 12:00PM

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Interaction Attendant Fundamentals

9:00AM to 12:00PM
March 22, 2019

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Interaction Attendant Fundamentals

9:00AM to 12:00PM
March 22, 2019

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Interaction Attendant configures the auto attendant system built into Interaction Center. This course will empower you to make on the fly changes to your IVR by changing schedules, hold music, or queue routing. By the end of this course you will understand:

•The Interaction Attendant client one user policy and application structure

•How to create new profiles (Teams, Workgroups, Queues) for call routing

•How to build actions to route calls to workgroups, users, or straight to voicemail

•Scheduling for open or closed hours

•Hold music or prompt announcements options

•Advanced logic such as timeouts, If/Then conditions, and call blocking

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