1.800.323.3639 | Support | Training

Avtex

Interaction Connect: Contact Center Agent

Interaction Connect: Contact Center Agent

PureConnect Training

Event details

  • March 29, 2019
  • 1:00PM to 3:00PM

Contact event manager

1 2 3 4

Book your tickets

Thank you Kindly

Interaction Connect: Contact Center Agent

1:00PM to 3:00PM
March 29, 2019

000000

Interaction Connect: Contact Center Agent

1:00PM to 3:00PM
March 29, 2019

PRINT

Interaction Connect is a PureConnect browser-based client for desktop or laptop PCs used to manage phone calls, callback requests, chats and emails. As a business user or contact center agent, we will take you through the features of this robust platform. By the end of this session you will be able to:

  • Manage incoming and outgoing interactions
  • Manage your status and availability
  • View and interpret basic queue statistics
  • Manage personal voicemail and understand call forwarding options

Let’s Talk About CX