PX Solutions for Healthcare Providers
Avtex Helps You Provide a Memorable Patient Experience
Treat Your Patients to the Enjoyable Experience they Deserve
Recent changes in health insurance laws have given Americans additional choices when seeking medical care. With these added options, the power has shifted to those seeking medical care, rather than those providing it. This shift has resulted in significantly altered patient expectations; patients once focused solely on obtaining quality medical treatment now expect a more robust and effective experience whenever dealing with a medical provider.
- Evolving expectations: According to a wide range of studies and surveys, today’s patients expect that a medical provider knows them and their history, listens to their problems and remain available at regular hours, through multiple channels. Patients also expect the ability to conduct limited business and find information without assistance and to be treated by professional staff who show care and compassion.
- Regulations: Few industries face the same regulatory pressures as the medical field. From the Health Insurance Portability and Accountability Act (HIPAA) to the Health Information Technology for Economic and Clinical Health (HITECH) Act, medical providers must adhere to multiple regulations. Any and all patient experience technology or strategy must also adhere to these regulations.
- Privacy concerns: Medical providers must maintain strict confidentiality and security policies whenever interacting with patients. Streamlining the patient experience while under pressure to protect patient information can be difficult.
Meeting these expectations requires a commitment to creating and maintaining effective patient experience. Without such a commitment, the modern health care provider faces an uphill battle to attract and retain patients.
Our solutions for healthcare providers include:
- Patient Experience Consulting:
- Contact Center:
- Customer Engagement:
- Business Productivity:
- App Development: