Genesys Ecosystem Enhancements

Improve, track and enhance your customer’s journey in ways you never could before.

Power BI Connector for PureCloud

Put Your PureCloud Data to Work for You

CloudArch

Seamless Integration Between PureCloud and Salesforce Service Cloud

Simple Conference

Streamlined Conference Bridge Setup

Change Status Handler

Automated, Fully Configurable, Status Assignments 

Holiday Message Changer

Automate Holiday Messages with Ease

Voicemail Transcription

Accurate Voicemail Transcriptions Delivered to Your Email Inbox

Interaction Recorder Transcriptions

Transform Interactions into Searchable Text

Email to Fax Handler

Send Faxes Via Email Using PureConnect

Prompt Recorder

Record Custom Prompts Through Your Desk Phone

Abandoned Call Processor

Automatically React to Abandoned Queue Calls

Interaction Bots

Implement a Custom Chatbot Solution to Improve CX

Melissa User Data Information

Provide Agents with Detailed Caller Information

Survey Comment Transcriber

Transcribe Recorded Survey Comments with Ease