Managed Services

Make the Most of Your IT Budget

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CX Strategy

CX Strategy

Stand out from your competition by delivering effective Customer Experience.

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Technology Implementation

Technology Implementation

Streamline the implementation of CX supporting technologies.

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Technology Innovation

Technology Innovation

Solve IT challenges through innovative use of technology.

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Managed Services

Managed Services

Reduce your IT headache with troubleshooting, management and support.

Streamline CX Delivery with Managed Services from Avtex

Your organization likely relies daily upon a number of key applications, each running on varying pieces of equipment, operating systems and network devices. Maintaining these applications and the technology that supports them requires a full-time staff of highly skilled IT professionals.

Unfortunately, many organizations lack the budget or resources to dedicate a team solely to the management of key systems. Far too often, IT staff members are left pulling double duty. This can lead to cost overruns, missed timelines and subpar performance of critical hardware and applications.

Our Managed Services model offers many benefits, including predictable IT operating costs, improved system performance and the ability to focus internal talent on more vital organizational tasks.

We support a wide range of technologies, including:

We Help You Ensure the Optimal Performance of Your Technology Ecosystem

The daily management of enterprise level applications is a complex process, requiring attention to detail and the ability to respond swiftly to resolve issues. We offer comprehensive application support services, including deployment, integration, update management, user license administration, issue resolution and more. We support a range of Microsoft applications, including the full Office 365 suite, Dynamics 365 CRM, Skype and SharePoint, as well as applications offered by many other vendors.

The rise in digital communications tools, such as Skype for Business and other VoIP technologies, has led to increased collaboration for many organizations. While the benefits of digital communication tools are clear, the challenges of implementing and maintaining the technology is often overlooked. Whether you currently employ digital communication tools, or wish to explore their potential impact on your business, or develop a custom application, we take much of the strain out of implementing and maintaining these useful assets. Our team offers comprehensive digital communications readiness assessments, implementation support and ongoing management of digital communication application licenses and performance.

Maintaining peak performance of a complex network is challenging on the best day – when critical components fail, managing the network can seem like an impossible task. To reduce the pressure on your IT staff, we offer comprehensive network, server, and device management. Our dedicated team offers the swift incident management and problem resolution needed to return your network to its optimal state. As a network support service subscriber, you’ll also receive monthly status reports, service desk assistance, patch management, access to our client information portal and much more.

Cloud hosting of your organization’s enterprise applications or website is often a more affordable, more secure alternative than on-premise installation. We leverage the power of Microsoft Azure and our own datacenter to offer custom hosting services for anything from a single application to your full infrastructure. Hosting your technologies with us offers many benefits, including full cloud support, rapid implementation, automatic updates and multi-device support for mission-critical applications.

Developing a plan to protect your critical systems and data from unforeseen disaster is key to the security and continued success of your organization. Without a plan in place, power or network outages, natural disasters and other unforeseen events may lead to costly system downtime. We help organizations identify and implement custom disaster recovery strategies, including remote backup, instant failover, full recovery, and redundant system creation. With disaster recovery support from Avtex, you can rest assured that business will continue as usual throughout any unforeseen situation.

Choose The Level Of Support That’s Right For Your Business

We offer a multi-tiered menu of CX Systems Management services, allowing you to choose the level of support that meets your needs and budget.

Basic

  • Access to Avtex Technical Service During Extended Business Hours
  • Swift Response Time for Critical Issues
  • Response for Non-Critical Issues Submitted by Phone, Email or OnPoint Portal
  • Access to OnPoint Portal

Enhanced

  • 24/7 Access to Avtex Technical Service
  • Expedited Response to Critical Issues
  • Proactive Monitoring and Alerts to Your Team
  • Proactive Monitoring and Alerts to Avtex Support
  • Discounts on Additional Services

Premier

  • 24/7 Access to Avtex Technical Service
  • Priority Response to Critical Issues
  • Proactive Monitoring and Alerts to Your Team
  • Proactive Monitoring and Alerts to Avtex Support
  • Discounts on Added Services
  • Development Support for Avtex Applications
  • Remote Training
  • Remote Moves, Adds and Changes

Our managed services experts are happy to chat with you about your specific technology support needs. For a personalized walkthrough of how you can benefit from the managed services model, contact us today. 

CX Systems Management on our Blog