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Through the certified BenchmarkPortal Auditors at Avtex, we provide an excellent source for Customer Relationship Management (CRM) best practices information for call centers.
BenchmarkPortal and Purdue University are continually growing the database; already the world's largest, for call center metrics. We are extending both its national and international reach. We provide our data to call center managers via a series of unique and actionable reports. With these reports managers can:
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