Contact Center

Featured Case Study


Avtex leveraged Interactive Intelligence Customer Interaction Center to help Mediacom improve their customer service in their contact center. Avtex leveraged Interactive Intelligence Customer Interaction Center to help Mediacom improve their customer service in their contact center.



Additional Case Studies



Alta Resources

Large outsourcer improves customer response time and reduces costs ssing IP-based communications application

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CDS Global

Magazine subscription fulfillment company uses speech recognition software

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Delta Dental

Delta Dental

Delta Dental uses all-in-one IP communications software suite to cost effectively support distributed workers

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Strategic Partnerships
Avtex invests significant time to develop and foster partnerships that are beneficial to our clients. Avtex is proud to be recognized as Partner of the Year for Microsoft and an Elite Partner for Interactive Intelligence.
2012 Microsoft Partner of the Year
2012 Elite Partner of the Year for ININ