Contact Center

Featured Case Study


See how Avtex worked with MyAssist from Noel Group to integrate multiple platforms to enchance the customer experience in the Contact Center including both Interactive Intelligence and Microsoft technologies.


Download the Case Study

Avtex leveraged Interactive Intelligence Customer Interaction Center to help Mediacom improve their customer service in their contact center. Avtex leveraged Interactive Intelligence Customer Interaction Center to help Mediacom improve their customer service in their contact center.



Additional Case Studies



Alta Resources

Large outsourcer improves customer response time and reduces costs ssing IP-based communications application

Download the case study.



CDS Global

Magazine subscription fulfillment company uses speech recognition software

Download the case study.


Delta Dental

Delta Dental

Delta Dental uses all-in-one IP communications software suite to cost effectively support distributed workers

Download the case study.