Unified Communications

Connecting your organization one interaction at a time

Unified Communications solves critical business problems by providing collaboration tools that allow individuals and groups to connect in real time. Unified Communications enables real‐time collaboration through a variety of channels including instant messaging, video, and phone while also serving as a powerful integration platform to extend existing business processes with integrated communications. Avtex offers Unified Communications solutions vital for business communication and collaboration, including instant messaging and presence, video conferencing, enterprise communications, communications enabled business process (CEBP), and IP telephony.

Lync-Skype connectivity gives Microsoft Lync users the ability to communicate with hundreds of millions of Skype users worldwide. This enables Lync customers to take advantage of the global reach of Skype to connect with suppliers, customers, and partners—while still relying on the enterprise richness of Lync.

Key Features:

  • IM and Presence
  • Video Conferencing
  • Audio Conferencing

Hosted Lync Voice

Reduce capital expenditure and keep productivity top of mind. Hosted Lync Voice takes the need for infrastructure maintenance out of the solution by providing cloud hosted Microsoft Lync for your organization. With today’s mobile workforce, Hosted Lync Voice provides flexible solutions and the ability to quickly respond to expansion needs, including remote offices for an improved experience.

With proactive monitoring and maintenance, Avtex provides a hosting solution that is secure, stable and resilient platform in the cloud.

See More Portals and Collaboration

Why Choose Avtex for Customer Intelligence Solutions?

Avtex offers comprehensive CRM assessment services designed to help you understand the strengths and weaknesses of your CRM, your training policies and your internal business processes. By offering objective insight into your CRM solution, we guide you toward improved customer satisfaction and employee happiness.