Avtex - Customized Applications for Contact Centers


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AVTEX-CREATED APPLICATIONS

Avtex-created Applications – Innovative Additions to your Contact Center For more than 35 years Avtex has been building innovative solutions around telecommunications and real-time collaboration. Through that experience we have created our own applications that add additional value to the contact center solutions we deploy. The following products leverage the power of the Interactive Intelligence Customer Interaction Center© (CIC).
	RoboReports RoboReports is a simple to use report schedule that allow users to create reports that deliver Interactive Intelligence Customer Interaction Center® (CIC) reports to email address, a file share, or a printer on a regular basis. Reports can be scheduled to run only between hours of the day and for certain days of the week. [RoboReports PDF]
	iSurvey iSurvey is an easy to use survey administration application which allows administrators, managers and supervisors to easily create new surveys and manipulate questions and responses of existing surveys. [iSurvey PDF]
	HeartBeat HeartBeat is an Avtex-created application designed to provide a health check on your CIC system and to make sure your system is functioning correctly. Every 10 minutes the Avtex Heartbeat Server calls your CIC server and checks to see that it is working through a DTMF handshake. If your CIC server does not respond, then your team and our team can be alerted by phone and by email immediately. [HeartBeat PDF]
	Clone Avtex Clone is designed to solve problems between multiple Interactive Intelligence Customer Interaction Center® (CIC) servers by replicating directory service information, handlers and files from one server to one or more additional servers.[Avtex Clone PDF]
	Speech-Enabled Company Directory AVTEX’s Speech Enabled Company Directory provides an easy way for people to reach contacts within a company, without having to use cumbersome DTMF menus. Instead of using a phone’s keypad to enter the characters of your party’s last name, which is an impossibility for large companies, a caller may simply say their contact’s full name and be transferred directly to them. [Speech Enabled Company Directory PDF]
	Avtex Wrap The Avtex Wrap and Disposition application from Avtex allows for fast, straightforward disposition of any CIC interaction. When presented, the application provides up to three levels of disposition for fast resolution. [AvtexWrap PDF]
	Avtex Explorer Client Avtex Explorer Client (AEC) provides rich Interactive Intelligence IC Client functionality to Microsoft Internet Explorer, making you and your agents more productive, more efficient, more successful…Well-suited for call center or sales environments where agent and user focus is on an existing web application (such as CRM), Avtex Explorer Client encourages a single point of contact to provide standard IC Client functionality including Call Control, Presence, Interaction Detail View, Dial from Clipboard and Screen Pop capabilities. [Avtex Explorer Client PDF]
	QuickStats QuickStats is a client/server application designed to give each agent in a workgroup the ability to visually monitor specified ACD statistics – polled on a configurable update period. QuickStats can also be configured to populate real time statistics to a wall mounted reader board, connected to your Ethernet network. [QuickStats PDF]
	Interaction Portal The Interaction Portal from Avtex arms your agents with a single interface that brings all the information they need to handle an interaction. Whether the data exists in a single database or across the entire enterprise, this flexible tool can be configured to provide everything an agent needs with a single click of a button. [Interaction Portal PDF]

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