The Interaction Portal® from Avtex is a "unified agent desktop" designed to give an agent all of the information they need to resolve an interaction in a single dashboard.
Built on a fast, flexible and web-based architecture, Interaction Portal® allows organizations of all size the ability to arm their agents with the critical information they need, at their fingertips.
Interaction Portal® eliminates the need for multiple applications open on an agent's desktop to answer a customer's basic questions. Eliminating multiple applications (and the management and training headaches associated with them) helps reduce Total Cost of Ownership (TCO) and Time on Call while improving First Call Resolution and Customer/Agent Satisfaction.