Avtex Clone

Easy to use replicator

Avtex Clone is designed to solve problems between multiple Interactive Intelligence Customer Interaction Center® (CIC) servers by replicating directory service information, handlers and files from one server to one or more additional servers.

Keep your CIC Servers in Sync

Keeping the information between multiple CIC servers in sync can be a tedious and time-consuming task. Often changes made on the production server do not always get made on a disaster recovery server or a development server.

Avtex Clone is designed to solve this problem by replicating I3 directory service information, handlers, and files from one server to one or more servers.

Avtex Clone allows administrators to pick and choose what information is replicated to which servers. Administrators can also select how often this information is replication – Daily, Weekly, or Monthly and at what time of the day to execute the replication.

The Avtex Clone client also allows replication to be manually started as well as for the restore of the backup server from the last known backup.

Replicate on a Schedule


  • Daily
  • Weekly
  • Monthly

Items available for replication (but not limited to)


  • Users
  • Roles
  • Skills
  • Workgroups
  • Account Codes
  • Wrap-Up Codes
  • Client Buttons
  • Station Groups
  • Reports

  • Audio Sources
  • System Parameters
  • Dial Plan Classifications
  • System Configuration
  • Interaction Attendant Data
  • Custom Directory Services Elements
  • Actions
  • Statuses
  • Default User
  • Handlers
  • Dial Plan
  • I3 Tables
  • Files & File Structures
  • Client Templates
  • Password Policies
  • Workstations
  • Shared Appearances
  • Accumulators

Interested in Avtex Clone?

Contact us to learn more about Avtex Clone.


Designed for CIC



The Avtex Clone solution was designed and developed by Avtex engineers to work with the CIC platform from Interactive Intelligence.

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