Avtex Heartbeat

HeartBeat is an Avtex-created application designed to provide a health check on your CIC system and to make sure your system is functioning correctly. Every 10 minutes the Avtex Heartbeat Server calls your CIC server and checks to see that it is working through a DTMF handshake. If your CIC server does not respond, then your team and our team can be alerted by phone and by email immediately.

Avtex’s HeartBeat sends a notification via email, by phone or both to alert your IT Department when your CIC system is not working properly.



Interested in HeartBeat?


Contact us to schedule a demonstration of HeartBeat from Avtex.

Designed for CIC



The Avtex HeartBeat solution was designed and developed by Avtex engineers to work with the CIC platform from Interactive Intelligence.

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