InfoSweeper™ is a custom Unified Communications (UC) solution that integrates Microsoft UC applications with your existing knowledge management solution
Microsoft Unified Communications solutions deliver value far beyond traditional phone systems, but it doesn’t stop there. With tools such as InfoSweeper from Avtex you can trigger information “pops” based on call events from the Lync client. Information can be presented from internal and external web applications such as SharePoint, or even Windows-based or terminal applications with custom extensions.
While not a replacement for call full contact center solutions, InfoSweeper can bring some basic contact center style knowledge management tools to the rest of your organization, at a fraction of the cost of many solutions.