iSurvey



Avtex iSurvey is an easy to use survey administration application which allows administrators, managers and supervisors to easily create new surveys and manipulate questions and responses of existing surveys.



iSurvey Features

  • Multi-Media support includes Calls,Chats, Emails, and Web
  • Enhanced interaction selection
  • Enhanced scoring capabilities individual scoring for questions & answers
  • Survey exporting & importing for portability
  • New, powerful survey & question wizards
  • Data entry questions
  • Agent initiated surveys
  • Built-in survey, queue, & agent reports
  • Skip logic based on responses
  • Skip logic based on caller info
  • Automatic callback feature
  • Email notifications
  • Flexible post-survey actions
  • Built-in prompt management
  • Flexible survey scoring
  • Agent based questioning

Interested in iSurvey?

Contact us to schedule a demonstration of iSurvey.


Designed for CIC

 

 

The Avtex iSurvey solution was designed and developed by Avtex engineers to work with the CIC platform from Interactive Intelligence.


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