Avtex QStats™




Avtex’s QStats is a client/server application designed to give each agent in a workgroup the ability to visually monitor specified ACD statistics – polled on a configurable update period. QStats can also be configured to populate real time statistics to a wall mounted reader board, connected to your Ethernet network. Empowering your call center agents and improving your service levels is simple, straightforward and economical with QStats.


Monitor multiple ACD statistics by:
  • Agents
  • Supervisors
  • Business Users

Service runs on the CIC Server(s)

Key Features

  • User selected statistics
  • Configurable views 
  • Scrolling messages
  • User selected alerts
  • 23 ACD statistics 
  • Stats field labels are flexible (per client) 
  • Multiple queue view 
  • Form location saved for next startup 
  • .NET service/application

Avtex’s QStats is a small foot print queue statistics viewer for the agents’ desktops. This application can combine the statistics from 1 to 200 queues and displays them in a single statistic.


Interested in QuickStats?

Contact us to setup a demonstrations of the Avtex QuickStats solution.


Designed for CIC

 

 

The Avtex QuickStats solution was designed and developed by Avtex engineers to work with the CIC platform from Interactive Intelligence.


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