Team Assembly System: Assemble a team in minutes using Microsoft Lync


Team Assembly System (formerly known as Crew Dispatch) from Avtex automates the time-consuming task of gathering response teams for emergencies, allowing organizations to profile the number and skill requirements needed, and then let the system find the people to meet the needs. Once the incident is profiled by the dispatcher or requester, potential responders receive an automated call out from the system, and are prompted to confirm their availability and, optionally, ETA for arrival.  Dispatchers have access to a real-time status of the team assembly process, as well as ad-hoc reporting and SharePoint integration options for post-incident review.



 


Key Benefits of Team Assembly System

  • Provides an automated speech-based call-out to team members to announce issues and
  • gather crew availability response and ETA.  Also supports calling multiple locations per user
  • Highly scalable, allowing hundreds of concurrent call-outs using either on-premise or optional cloud-based “Capacity On Demand” service.
  • Real-time status monitoring from contact center on crew assembly
  • Supports complex call-out rules to honor skillset and staff contract requirements.
  • Advanced reporting for response times, post-issue review, staff utilization and overall trending.
  • Seamless integration with Microsoft SharePoint via automated per-incident site creation and data analysis.
  • Core solution based entirely on Microsoft Lync and other Microsoft core technologies, allowing you to leverage your existing investments and reduce overall solution costs. 

 


Interested in Team Assembly System?

Want to learn more about Team Assembly System?  Contact us to schedule a demonstration of the solution.


Powered by Lync


Team Assembly System from Avtex is powered by Microsoft Lync


Read the Case Study

 

To read a case study about Team Assembly System at Connexus Energy, click here.


Avtex UC Products

Avtex is one of few Microsoft Unified Communication experts to leverage its expertise as the foundation for a suite of software applications.