|
Products for the Contact Center
For over a decade Avtex has been deploying innovative contact
center solutions built on a flexible platform that conforms to your business needs.
Whether your contact center is large or small you need products that can be brought
together to solve real business problems.
Many of the products here are software-powered contact center
solutions and are able to “turned-up” through licensing. Even if a separate server
is required these products are not “bolt-on” – like many manufacturers today – but
were built, from the ground up, to work together seamlessly.
Customer Interaction Center (CIC)
Customer Interaction Center (CIC) gives your contact center a single IP communications
platform that's both innovative and agile. Our contact center solution is innovative
in its all-in-one, open standards architecture for multi-channel interactions as
well as SIP and VoIP. Agile in its unified application suite for every aspect of
the customer experience. And complete… in that you get everything required in a
contact center solution to improve performance throughout your operation. [CIC PDF ]
CityWatch 311
Every day, Americans want or need to make a call to their local government
for service or information but don’t always know where to call. Centralized 311
call centers are emerging as a solution for handling these non-emergency calls.
Avtex’s CityWatch 311 system and expertise allow you to improve citizen access by
establishing a 311 call center all the while cutting costs and improving efficiencies.
Our CityWatch 311 system provides you with all of the functionality you will need
to implement a fully integrated, leading edge 311 call center. [CityWatch PDF]
Interaction Optimizer
Scheduling agents in a contact center can be a full-time balancing act, especially
when shift schedules must account for multiple interaction types, agent skill sets
and the typical peaks and valleys in customer volume. Interaction Optimizer is a
workforce management software application to optimize effectiveness and achieve
service goals in multi-channel contact centers from 25 agents to thousands. [Interaction Optimizer PDF]
Interaction Recorder
Interaction Recorder is an all-software solution that is built into the Customer
Interaction Center® (CIC) and Enterprise Interaction Center® (EIC) solutions for
multimedia recording, quality assessment control, compliance safeguards and archiving
management. [Interaction
Recorder PDF]
Interaction Dialer
Interaction Dialer is a predictive dialer system that pre-integrates to the
Customer Interaction Center® (CIC) IP contact center solution from Interactive Intelligence
for outbound and blended predictive dialing, as well as for compliance options,
call scripting, intelligent campaign staging and more. [Interaction Dialer PDF]
Interaction Director
Interaction Director pre-integrates to the Customer Interaction Center® (CIC)
solution to route calls as well as e-mails and faxes to the location that can best
handle them at a given time, up to hundreds of thousands of interactions per hour
using a single Interaction Director server. [Interaction Director PDF]
|