Customer Interaction Center: A Core Customer Experience Platform
When it comes to your customers, building a better experience around them gives you the ultimate advantage. The CIC platform from Interactive Intelligence provides an all-in-one contact center solution that makes each customer’s experience an exceptional one.
Key Benefits of Customer Interaction Center
Customer Interaction Center (CIC) gives your contact center a single IP communications platform that's both innovative and agile. Our contact center solution is innovative in its all-in-one, open standards architecture for multi-channel interactions as well as SIP and VoIP. Agile in its unified application suite for every aspect of the customer experience. And complete… in that you get everything required in a contact center solution to improve performance throughout your operation.
- Total contact management
- Multi-channel access
- Quality monitoring
Avtex - A Platinum Elite Partner
Avtex has achieved platinum elite partner status with Interactive Intelligence in 2013.
Read the press release here.