Customer Interaction Center: A Core Customer Experience Platform

When it comes to your customers, building a better experience around them gives you the ultimate advantage. The CIC platform from Interactive Intelligence provides an all-in-one contact center solution that makes each customer’s experience an exceptional one.

Key Benefits of Customer Interaction Center

Customer Interaction Center (CIC) gives your contact center a single IP communications platform that's both innovative and agile. Our contact center solution is innovative in its all-in-one, open standards architecture for multi-channel interactions as well as SIP and VoIP. Agile in its unified application suite for every aspect of the customer experience. And complete… in that you get everything required in a contact center solution to improve performance throughout your operation.

  • Total contact management
  • Multi-channel access
  • Quality monitoring


Avtex - A Platinum Elite Partner

Avtex has achieved platinum elite partner status with Interactive Intelligence in 2013. Read the press release here.

Platinum Elite Partnership

Interested in CIC?

If you want to learn more about Customer Interaction Center (CIC), contact us to setup a demonstration.

Avtex Products Designed for CIC

Avtex has developed a number of products specifically for integration with Customer Interaction Center (CIC) from Interactive Intelligence.

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