Communications as a Service (Caas): The Power of the Contact Center in the Cloud

Different contact centers have different needs. Avtex helps you pick the right contact center solution by offering the Interactive Intelligence Customer Interaction Center (CIC) all-in-one solution as either a premise-based solution or as an on-demand Communications as a Service (CaaS) offering, both easily scalable from 25 - 5,000 agents. Your choice.

Capabilities of CaaS

  • Complete multichannel queuing
  • Web portal for easy configuration
  • Auto attendant and IVR
  • Rich, native desktop client for agents, supervisors, business users
  • Web and mobile client options for business users
  • Message store for voice mails and faxes, plus desktop faxing
  • Packaged CRM integrations and screen pop (including Microsoft® Dynamics® CRM)
  • Real-time supervision
  • Ad hoc reporting
  • Multichannel recording
  • Outbound dialing
  • Automated post-call surveys
  • API for desktop application integration
  • Workforce management (WFM 

Key Benefits of Cloud-based Contact Center

  • Local control over your valuable data, decreasing security risks
  • Increased flexibility to configure and modify call flows, IVR flows and interaction processes
  • Advanced contact center features that include call recording, real-time monitoring, outbound dialing and workforce management
  • Deployment models designed to provide survivability and the highest reliability
  • Predictable monthly payments with minimal, or no, capital expenditures, designed to maximize ROI
  • Flexible deployment models, with an option to migrate your cloud-based solution to your own site at any time, in one easy step, without incurring downtime or losing your applications

Avtex - A Platinum Elite Partner

Avtex has achieved platinum elite partner status with Interactive Intelligence in 2013. Read the press release here.

Platinum Elite Partnership

Interested in CaaS?

If you want to learn more about CaaS from Interactive Intelligence, contact us to setup a demonstration.

Avtex Products Designed for CIC

Avtex has developed a number of products specifically for integration with Customer Interaction Center (CIC) from Interactive Intelligence.

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